1. With the phone powered off,*press*the*VOL*DOWN KEY*for 2-3 seconds then*POWER*key then release.
2. The device will display*different BOOT*OPTIONS
3. Use the*VOL DOWN*Key to SCROLL to*Recovery*and*VOL UPKey to select
Tip: If the device reboots, you may have*waited to long to make a selection, you*will need to begin the process again.*
4. The device will display*the*Motorola logo and then*the*Android in distress*( logo with Exclamation mark)
5. Press and hold the*VOL UP*key for*10-15 seconds.*While still holding*the*VOL UP*key*tap and release the*POWER*key
Tip: You can*try this step, holding the phone in landscape. If you are*stuck on step 6, try a*force reboot by pressing the Power key and Vol Down key, and start the process again.
6. The device will display additional menu options (Text will appear inBLUE)*
7. Use the*VOL DOWN*Key to scroll to wipe cache partition*and thePOWER*Key to select*this*option
8.*The device will then perform*the partition wipe
9. The device will reboot and start the normal power up sequence