Google may be facing class action lawsuit over Pixel 3 issues and defects. Absolutely ridiculous!

[eric002]

Well , I'm sorry, but there's absolutely ridiculous!

https://9to5google.com/2020/06/22/pixel-3-lawsuit/

 

[mustang7757]

Well they have to step up and fix the issues that pixel 3 owners are facing. This what happens when they don't address things.

 

[BergerKing]

I took the headline from the article and added it to your thread title to give it some punch.

 

[B. Diddy]

Fortunately, I haven't experienced any of those issues. But hey, if it ends up having merit and Google settles, then we'll benefit in a few ways, both in terms of financial compensation and hopefully future quality improvement!

 

[Mike Dee]

Well they have to step up and fix the issues that pixel 3 owners are facing. This what happens when they don't address things.

I could see certain issues being worthy of a lawsuit, but RAM management and battery longevity are a bit of a stretch.

 

[eric002]

I could see certain issues being worthy of a lawsuit, but RAM management and battery longevity are a bit of a stretch.

Yeah, I agree, I think it's a bit of a stretch...

Fortunately, I haven't experienced any of those issues. But hey, if it ends up having merit and Google settles, then we'll benefit in a few ways, both in terms of financial compensation and hopefully future quality improvement!

I agree, I have an experience at any issues since day one whatsoever

Well they have to step up and fix the issues that pixel 3 owners are facing. This what happens when they don't address things.

Yeah, I mean I hear ya, thankfully I haven't experienced any of these issues myself though.

 

[mustang7757]

I could see certain issues being worthy of a lawsuit, but RAM management and battery longevity are a bit of a stretch.

No not for those issues, for other hardware issue.

 

[mrpackerguy]

Where do I sign up? I've been monitoring and contributing several bug issue threads through Google, and there's just no response. Nothing. I've had numerous issues since February. No sensors working. No auto rotate. Several camera features inoperable. Ring volume auto resets to no-volume. It's really quite disgusting.

 

[mustang7757]

Where do I sign up? I've been monitoring and contributing several bug issue threads through Google, and there's just no response. Nothing. I've had numerous issues since February. No sensors working. No auto rotate. Several camera features inoperable. Ring volume auto resets to no-volume. It's really quite disgusting.

I was thinking about your issue when I seen this thread.

 

[swebb]

I could see certain issues being worthy of a lawsuit, but RAM management and battery longevity are a bit of a stretch.

I disagree somewhat on the battery longevity. It depends on the timeframe. I don't expect the battery to behave for years as it did out of the box, but I also don't expect it to be operating at 89% after only 9 months. This is what happened on my first P3XL. I was able to RMA it and the replacement is better, but not great. I'm comparing this to my wife's P3a, which is still over 100% stated capacity after one year. This may be an outlier, but my expectations are for a battery that performs at least 90-95% after a year and stays in the mid 80's in the second year. Based on what I've experienced in the Pixel line, this won't be happening.

Google does have the ability to design a phone with a great battery. Don't know why they haven't figured out how to do it on the Pixel line. I would have expected them to leverage the battery tech on the P3a into the P4 line, but from all accounts the P4's are still mediocre at best.

 

[B. Diddy]

Did you and your wife use your phones in the same manner? Different usage patterns could certainly cause different battery wear. Do you frequently use the phone until its battery is close to zero, and do you use it heavily enough that you have to recharge it frequently?

Also, have you used phones from other manufacturers with the same usage pattern, and found the battery health did not decline as quickly?

 

[swebb]

Pretty similar usage, mostly wifi from home. I'll use mine some more, probably 15-30 min, on mobile data, while she will use hers much more often on calls. The big difference is at the end of the day, P3a will be ~50% while P3xl will be ~25%. I don't let battery go below 20%. Will top off if it gets close. I know the P3A has a much larger battery and has less demands on it, but the difference is significant. And no, I've not noticed the health decline as quickly in prior phones. Prior phones include most of the pixel/nexus line starting with the galaxy nexus, excluding Nexus 6 family and P2 family. Probably wasn't tracking battery health on the first few. Most of them did not have great batteries, but the decline in the health was not as steep as the P3.

 

[B. Diddy]

Hmm, then it could also be an inherent difference in battery usage by the phone, because the 3a is known for much more efficient battery use than the flagship 3 (probably because of the less power-hungry SoC). Since the 3a's battery has better daily life, it hasn't gone through as many charge cycles as yours.

 

[Mike Dee]

I disagree somewhat on the battery longevity. It depends on the timeframe. I don't expect the battery to behave for years as it did out of the box, but I also don't expect it to be operating at 89% after only 9 months. This is what happened on my first P3XL. I was able to RMA it and the replacement is better, but not great. I'm comparing this to my wife's P3a, which is still over 100% stated capacity after one year. This may be an outlier, but my expectations are for a battery that performs at least 90-95% after a year and stays in the mid 80's in the second year. Based on what I've experienced in the Pixel line, this won't be happening.

Google does have the ability to design a phone with a great battery. Don't know why they haven't figured out how to do it on the Pixel line. I would have expected them to leverage the battery tech on the P3a into the P4 line, but from all accounts the P4's are still mediocre at best.

I believe they are referring to battery longevity and not degredation as you describe, unless I'm misunderstanding you.

... "One of the alleged defects causes the phone to quickly and unexpectedly drain battery power and then immediately shut down."....

 

[Mr Segundus]

Why is it ridiculous? Google never fixed the issue and people are (rightfully) upset.

 

[Mike Dee]

Let's keep in mind this is just preliminary research from a law firm looking to see if there is any merit to the claims people made. There is no law suit at this time.

 

[patruns]

I can sympathize. After about 7 months my Pixel 3 stopped charging beyond 50%. I say stopped because I couldn't tell. The battery level said 50% no matter what the actual charge was. It would say that until it shut down. In the Google support forums there were hundreds of posts about it and people saying Google wasn't helping. I bought mine through Googe Fi and after a short chat they sent a new one in 3 business days. (I guess Google Fi operates under their own terms thankfully.) Otherwise, it was a hardware issue not being addressed.

 

[wolfpack219]

I'm in the Pixel 3XL broken sensors camp. Since Android 10 update I have to perform multiple restarts to get most sensors back online, however light and proximity sensors are completely broken.

 

[Morty2264]

I could see certain issues being worthy of a lawsuit, but RAM management and battery longevity are a bit of a stretch.

Agreed. There are other aspects that could be addressed other than things like these, especially since a user could impact their battery longevity without any intervention from Google.

 

[eric002]

Agreed. There are other aspects that could be addressed other than things like these, especially since a user could impact their battery longevity without any intervention from Google.

I agree as well. I mean for example, if there were physical issues on the phone like display quality, or reception signal something like that those are hardware defects but RAM and battery management I don't believe is one.