Google Pay Issue

[TheDonJ77]

So, I have GP set up on my P5 but cannot add the same debit card and Amex card I’ve been using with GP for the last few years now. I can still use them on my P4XL without an issue but keep getting error messages when trying to add cards on GP on P5. Any ideas?? Frustrating the heck outta me!

 

[HyperM3]

I added my same Amex and used Google pay just this past Sunday at the supermarket. Didn't have any issue.

 

[TheDonJ77]

I added my same Amex and used Google pay just this past Sunday at the supermarket. Didn't have any issue.

Did you copy from a previous device or do a fresh install? I did a fresh install

 

[HyperM3]

Did you copy from a previous device or do a fresh install? I did a fresh install

I copied over from my 3xl but had to add my Amex again since that didn't copy over.

 

[TheDonJ77]

I copied over from my 3xl but had to add my Amex again since that didn't copy over.

Okay, I’ve looked up multiple options and can’t figure out what the issue is and why it’s not working.

 

[HyperM3]

Okay, I’ve looked up multiple options and can’t figure out what the issue is and why it’s not working.

Did your card expire or something? Try adding a different card just in case. You can always delete it.

 

[TheDonJ77]

Did your card expire or something? Try adding a different card just in case. You can always delete it.

Nope, both cards are good as far as expiration dates. I will actually try my discover card now to see if it works.

 

[TheDonJ77]

Just added Discover card without any issues. It's my Amex and USAA debit that won't work. Head scratch

 

[me just saying]

The only thing I can think of is your personal info does not match what the bank has on record. Has your address and phone changed since you originally put the cards on the old phone?

 

[TheDonJ77]

The only thing I can think of is your personal info does not match what the bank has on record. Has your address and phone changed since you originally put the cards on the old phone?

Nope, been living at the same address for the last 9 years. I'll recheck everything in Google and the bank to make sure

 

[Scott337]

I did a fresh install on my wife's new Pixel 5 and had no issues with Google Pay.

 

[TheDonJ77]

I did a fresh install on my wife's new Pixel 5 and had no issues with Google Pay.

Ok, I just added my discover card with no issues but my Amex and DC won't add.

 

[saichick04]

Just added Discover card without any issues. It's my Amex and USAA debit that won't work. Head scratch

This happened to me today as well. Couldn't add my USAA debit. I even called the bank to see if they could push it through. No luck Gonna keep reading this thread to see if someone figured it out lol

 

[saichick04]

Well. I literally tried for the 20x time after giving it a few hours and it worked! I did it through the USAA app. Maybe they pushed an update?

 

[TheDonJ77]

Well. I literally tried for the 20x time after giving it a few hours and it worked! I did it through the USAA app. Maybe they pushed an update?

I gave up, I'll try again tomorrow through the app

 

[StormnNJ]

Have you tried to add the cards to GPay on the web then complete the in-store payment confirmation on the phone?

 

[TheDonJ77]

Have you tried to add the cards to GPay on the web then complete the in-store payment confirmation on the phone?

Haven’t tried that but I will today. Thanks for the tips

 

[Torisen1]

Haven’t tried that but I will today. Thanks for the tips

I'd call the banks that issued the cards. I work at a credit union and I have to activate the service on our end to complete set up for Google Pay/Samsung Pay and Apple Pay.

 

[Scott337]

I'd call the banks that issued the cards. I work at a credit union and I have to activate the service on our end to complete set up for Google Pay/Samsung Pay and Apple Pay.

Good point! I didn't notice the second screenshot last night. That's the message I received for years when adding our debit cards to G Pay. I had to call (or secure chat) my bank with every new phone and they verified the card on their end and I was able to finish setting it up in G Pay. Last year we received new security enabled chip cards and I don't have to call anymore to add to G Pay. But that second screenshot normally means you do have to contact the bank and they have to verify first.

 

[me just saying]

is the p5 locked or unlocked? If unlocked did you unlock it? will the card setup and verify on samsung pay? It is just to troubleshoot. You can delete it once you know...