Google Pixel 2 and Pixel 2 XL Pre Order / Shipping Discussion

paradroid · Oct 25, 2017

Did not ship?

Should have shipped yesterday, just checked my order page. "Ships Oct 24" still grayed out. Now what do I do? On 10/23 they did a charge against my card, just checked my CC transaction and charge says pending.

ezeuzo1 · Oct 25, 2017

Re: Did not ship?

paradroid said:
Should have shipped yesterday, just checked my order page. "Ships Oct 24" still grayed out. Now what do I do? On 10/23 they did a charge against my card, just checked my CC transaction and charge says pending.

View attachment 272158

Call them. Some people earlier on in this thread have had some success.

Stang68 · Oct 25, 2017

Being delivered any minute now

Hoping I don't get a lemon

paradroid · Oct 25, 2017

Re: Did not ship?

ezeuzo1 said:
Call them. Some people earlier on in this thread have had some success.

Ok, thanks, in call back queue now.

EyebeeNY · Oct 25, 2017

I hope I'm wrong, but I have very little faith that my phone will ship today... I'm looking forward to being proven wrong though, but my luck isn't the greatest...

The OnePlus 5 or the *gulp* -- Note 8 -- are becoming more and more appealing. :/

I just want as pure an Android experience as I could possibly get, without the software updates that throttle down the phone and induce lag...

EyebeeNY · Oct 25, 2017

I hope I'm wrong, but I have very little faith that my phone will ship today... I'm looking forward to being proven wrong though, but my luck isn't the greatest...

The OnePlus 5 or the *gulp* -- Note 8 -- are becoming more and more appealing. :/

I just want as pure an Android experience as I could possibly get, without the software updates that throttle down the phone and induce lag...

TxSker · Oct 25, 2017

My phone is suppose to ship today so we will see if that happens. If it doesn't I can be patient and wait for an extra few days to get the phone I want instead of settling for another device that isn't as appealing to me. Watching all of the histrionics over ship dates has been amusing to me though so this forum has been at least worth a good chuckle....

Zendroid1 · Oct 25, 2017

Almeuit said:
Verizon delivered. Ordered yesterday at 5 PM EST. It's here today at work at 10 AM EST.

Let us know how you did in the panel lottery!

paradroid · Oct 25, 2017

Re: Did not ship?

ezeuzo1 said:
Call them. Some people earlier on in this thread have had some success.

Said it did not ship and does not know why. Support guy trying to escalated ticket but can't get level 2 support on phone. Said he will call back.

Jeremiah Bonds · Oct 25, 2017

Stang68 said:
What do you think of the screens? Mine comes today and I'm hoping it's issue-free.

The screen is fine. It is a little blue from an angle but it doesn't bother me at all.

Clancy3434 · Oct 25, 2017

Re: Did not ship?

paradroid said:
Should have shipped yesterday, just checked my order page. "Ships Oct 24" still grayed out. Now what do I do? On 10/23 they did a charge against my card, just checked my CC transaction and charge says pending.

View attachment 272158

I'm in the exact same boat... have had a pending charge since early Monday morning, was supposed to go out yesterday, still no movement, tracking number, etc.

Pixelfan56 · Oct 25, 2017

my XL missed its ship date, anyone else phone not ship when they said it would?

wondering if they're delaying the XL ship date now

mine was scheduled to ship oct 24th per my order on oct 5th. it didnt ship which i confirmed with online support, they said it will ship shortly but wouldnt indicate why it missed or when it would ship

wondering if the XL is being delayed

anyone else miss their shipping date?

my order is tied to a trade-in for my XL 1st gen

i need to get this XL 2 so i can meet the return deadline for my trade-in

paradroid · Oct 25, 2017

Re: Did not ship?

Clancy3434 said:
I'm in the exact same boat... have had a pending charge since early Monday morning, was supposed to go out yesterday, still no movement, tracking number, etc.

Support could not give me any info on why it did not ship, other than they are escalating ticket.

It just a phone so I really don't care if it is delayed, but they should send an email and update my order detail page to reflect the new shipping date. I have a feeling if I did not call they would have no idea it was not shipped.

Clancy3434 · Oct 25, 2017

Re: Did not ship?

paradroid said:
Support could not give me any info on why it did not ship, other than they are escalating ticket.

It just a phone so I really don't care if it is delayed, but they should send an email and update my order detail page to reflect the new shipping date. I have a feeling if I did not call they would have no idea it was not shipped.

Yea I'm going to call them today... not the end of the world as you said, but I don't want it to drag on.

gibsonb2 · Oct 25, 2017

Re: my XL missed its ship date, anyone else phone not ship when they said it would?

I ordered a Verizon 2 XL (through Google) on Oct. 4th and received a ship date of October 17. It didn't ship until the 19th however. I did get it within my original delivery window though.

wwwjr · Oct 25, 2017

Panda 2XL was supposed to ship 10/23, contacted support yesterday who provided lots of smoke up my *** and said it was in the "advanced stages", would be here as promised "on my doorsteps" and that a tracking email should be going out that day. Well, here I am, another day later and absolutely nothing has changed. I will contact support again in a few hours, but I'm guessing they will just attempt to placate me again...This is ridiculously bad business.

DominionRoofs · Oct 25, 2017

Re: my XL missed its ship date, anyone else phone not ship when they said it would?

I ordered yesterday and have ship date of tomorrow. Maybe you got in after others on the 5th. Didn't the pre-sale go out on Oct 4th?

Owen Gobbo · Oct 25, 2017

Finally got a shipping email. Was supposed to ship the 23 and now shipping today the 25th still with overnight delivery. using Fed ex

Pixelfan56 · Oct 25, 2017

same exact phone and dates as you and per google this AM still no official ship date but said "soon"

Pixelfan56 · Oct 25, 2017

wwwjr said:
Panda 2XL was supposed to ship 10/23, contacted support yesterday who provided lots of smoke up my *** and said it was in the "advanced stages", would be here as promised "on my doorsteps" and that a tracking email should be going out that day. Well, here I am, another day later and absolutely nothing has changed. I will contact support again in a few hours, but I'm guessing they will just attempt to placate me again...This is ridiculously bad business.

my xl ordered on the 5th said shipping 24th, no shipment either

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