Google Pixel 3 sleep/ wake up problems

[sstutler]

My mother has a Google Pixel 3. Well, she is on her 3rd Pixel 3 THIS YEAR and they all do the same thing. This last one I was in for a visit and personally verified these issues.

When it's "sleeping" pressing the side button does not "wake" the phone. You end up holding long press and phones goes thru a power up cycle (so it goes off instead of sleeping much more often than not). Second, receiving a call if sleeping it will ring but face remains blacked out and you can't answer (tap screen, pick up and twist/change the plain orientation, etc), swipe from any angle....none allow you answer. After the call goes to v/m the screen wakes with the missed call screen. Lastly, while on a call the screen goes black when holding to your ear (as it SHOULD) but when you pull it away it doesn't wake back up (and I'm exaggerating the move and changing the angle of orientation by more than 90 degrees). Again she is on her 3rd pixel 3 this 2019! They will send another but she has no faith in the phone at all.

 

[B. Diddy]

Welcome to Android Central! Does this also happen in Safe Mode? https://support.google.com/pixelphone/answer/2852139?hl=en. If not, then some app she habitually installs is probably causing the problem. She'd have to uninstall apps one by one until the problem goes away (unless there's an app you already have suspicions about).

 

[Mikey D_PhD]

I agree with the post above. It's most likely an app.

 

[sstutler]

Unfortunately, no. It's not an app issue. My Mom is older and only has 3 apps loaded total. This last time while I was in town, the tech people from Verizon did factory reset and afterwards, these issue remains. Now those lovely people at Verizon are only going to replace with this same model which obviously has issues Google has not admitted to (tech contacted Google to see if this was a known issue like this to which Google said no) but won't allow a replacement of a comparable model.

 

[GSDer]

Unfortunately, no. It's not an app issue.

Is there a screen protector on the phone, or is it in a case? If so remove them and see if the problem goes away.

 

[mustang7757]

Unfortunately, no. It's not an app issue. My Mom is older and only has 3 apps loaded total. This last time while I was in town, the tech people from Verizon did factory reset and afterwards, these issue remains. Now those lovely people at Verizon are only going to replace with this same model which obviously has issues Google has not admitted to (tech contacted Google to see if this was a known issue like this to which Google said no) but won't allow a replacement of a comparable model.

Wow sorry you going through this trouble especially with the replacement phones , will they refund you the money since this is same problem on the replacement devices?

 

[B. Diddy]

I think it's still worth testing it in Safe Mode. You never know if one of those 3 apps might still be causing an issue.

 

[J Dubbs]

I think it's still worth testing it in Safe Mode. You never know if one of those 3 apps might still be causing an issue.

Yep 9 out of 10 strange issues always seem to be related to a third-party app.

 

[Bill Davis Words]

This problem started when I upgraded to Android 10. Here's what worked for me. Just turn off the "lift to check phone" feature. Settings, System, Gestures, Lift to check phone, OFF.

It's on by default and it causing your phone to try to wake up (screen lights up waiting for password/fingerprint input) when you pick up the phone.

 

[J Dubbs]

I liked lift to wake on Android 9, it was very handy, but 10 ruined it and I had to shut it off. Definitely shut it off if you're running 10...... it's completely useless and problematic.

 

[no1much]

Yesss this worked perfectly!!! Google support suggested factory reset I'm so glad I didn't. Thanks Mr words you saved the day !