Google Play downloads getting stuck again!

[mustang7757]

Another thing I noticed - when it hangs in the middle of a download, force quitting and reopening will result in completing the download. But trying to download another app won't happen.

I don't remember if you mentioned, have you signed out of your google account out then back in , in setting>accounts ?

 

[Carterman32]

I don't remember if you mentioned, have you signed out of your google account out then back in , in setting>accounts ?

I haven't. But remember that I did a factory reset and about 100 apps into restoring, the downloads froze. I just tried to log out on my phone, but it said I'd lose all contacts and data. I don't want to reinstall everything again. That was a nightmare. Is there any way to just revert back to a very old version of the Play store? I tried an app previously and I got an error msg.

 

[Laura Knotek]

You shouldn't lose any contacts if you have them saved in your Google account.

 

[mustang7757]

I haven't. But remember that I did a factory reset and about 100 apps into restoring, the downloads froze. I just tried to log out on my phone, but it said I'd lose all contacts and data. I don't want to reinstall everything again. That was a nightmare. Is there any way to just revert back to a very old version of the Play store? I tried an app previously and I got an error msg.

Ok cool , we skip this for now

I thought you rolled back to previous version when I asked earlier on in the thread ?
If not just long press play store then tap info and 3 dots upper right corner uninstall and don't let play store update to test . *First screen shot*

Also take play store out of battery optimized in same location under battery

Also put the phone in performance mode when long press battery icon in pull down notification panel in *2nd screen shot *

 

[B. Diddy]

How about Download Booster -- is that on or off? www.verizon.com/support/knowledge-base-227370/. Or is that not available on your phone?

 

[Laura Knotek]

How about Download Booster -- is that on or off? www.verizon.com/support/knowledge-base-227370/. Or is that not available on your phone?

That's going to show up in the screenshot to the left of the WiFi icon if it's on. Mine is greyed out since I'm not currently downloading anything.

 

[mustang7757]

Yeah just speeds up bigger download using WiFi and data together

 

[B. Diddy]

Right, but I'm just wondering if that could be causing glitches if it's on. Maybe turn it off if it's on?

 

[mustang7757]

It's off by default , most don't know it exists and it's available certain carriers.

 

[Laura Knotek]

It's off by default , most don't know it exists and it's available certain carriers.

I just checked the PDF of the S20 manual for Verizon, and it does exist.

 

[Carterman32]

I don't have this.

 

[Laura Knotek]

I don't have this.

What carrier do you have?

 

[mustang7757]

I just checked the PDF of the S20 manual for Verizon, and it does exist.

Same TMO, unlocked , you confirm Verizon also , Att don't have it .

 

[Carterman32]

OK. Just tried this. Not sure if it did anything because I switched keyboards to SwiftKey and everything in queue just started downloading. I switched back and it continued downloading. This is the issue I'm having. It seems that any change can *look* like it fixed the issue, but then it eventually reverts.

Verizon, but prepaid.

Yeah just speeds up bigger download using WiFi and data togetherView attachment 321101

I take it back. I do have it, but it's off.

 

[Laura Knotek]

I take it back. I do have it, but it's off.

See if it helps if you turn it on.

 

[mustang7757]

I take it back. I do have it, but it's off.

Yeah , Laura confirmed Verizon has it , most don't realize it's there so it's off by default

 

[Carterman32]

See if it helps if you turn it on.

But how do I run a control group here? The only thing that has consistently worked is safe mode (after I force quit the app). But I literally just switched keyboards and all my downloads started. It doesn't make sense.

 

[mustang7757]

But how do I run a control group here? The only thing that has consistently worked is safe mode (after I force quit the app). But I literally just switched keyboards and all my downloads started. It doesn't make sense.

Yeah that doesn't make sense , which keyboard you switch between?

 

[Carterman32]

Stock Google to SwiftKey. But there have been a number of instances that trigger the downloads starting (like when I uninstalled nova). It just keeps reverting back to the same problem though.

Ok cool , we skip this for now

I thought you rolled back to previous version when I asked earlier on in the thread ?
If not just long press play store then tap info and 3 dots upper right corner uninstall and don't let play store update to test . *First screen shot*

Also take play store out of battery optimized in same location under battery

Also put the phone in performance mode when long press battery icon in pull down notification panel in *2nd screen shot *View attachment 321097View attachment 321098

Regarding rolling back, I did that. But doesn't it auto update back to the newest version?

 

[B. Diddy]

If you look at your Settings>Accounts menu and select your Google account, do you see any Sync Errors occurring there?