Google says this blue shift is normal

[imartez]

I currently have an open case with Google with regard to the blue tint on my Pixel XL 2 display. It seems to be getting worse and finding a sweet spot is getting more difficult. So, Google is now asking for pictures that show the issue. I sent several and they tell me the ere is nothing wrong and the display is working as expected.

Maybe it's me, but does this look normal?



I have received 3 responses already and each time they say it's normal and if they swap it for a new one, that it would still look the same. I really like the Pixel 2 XL, but the display is ruining the experience for me. I have also had an S8+, One Plus 5 and iPhone X and none o them exhibit this much blue shift. I guess Google is going to make you work before they swap out your phone.

 

[nelamvr6]

Why do you have the phone tilted away from you as you read? Is that how you normally hold a phone?

 

[ScottsoNJ]

I leave the phone on a table or something when I read sometimes. I don't always hold it in my hand

 

[chanchan05]

It's a known issue on AMOLED panels that color tinting happens when not looking head on. Samsung has been on phone AMOLED's for 8 years on hundreds of different models so they know how to minimize that sort of thing. But the Pixel 2 is just LG's 3rd model to release with an AMOLED panel, and as such things like excessive blue tint when angled could be expected as a normal occurrence. Just means that the panel could be said as 'inferior' to the ones Samsung produce. If you are intent on Pixels, the smaller Pixel 2 is built by HTC with an OLED panel sourced from Samsung.

 

[imartez]

Why do you have the phone tilted away from you as you read? Is that how you normally hold a phone?

Sometimes yes. It was more to show that at a shallow angle the blue shift is pretty severe.

 

[imartez]

It's a known issue on AMOLED panels that color tinting happens when not looking head on. Samsung has been on phone AMOLED's for 8 years on hundreds of different models so they know how to minimize that sort of thing. But the Pixel 2 is just LG's 3rd model to release with an AMOLED panel, and as such things like excessive blue tint when angled could be expected as a normal occurrence. Just means that the panel could be said as 'inferior' to the ones Samsung produce. If you are intent on Pixels, the smaller Pixel 2 is built by HTC with an OLED panel sourced from Samsung.

Yeah, I did some research and I know about the issues with OLED panels and that the Pixel 2's panel is from Samsung. This is more of a sanity check to see if what I believe to be a severe blue tint at a shallow angle is true or just normal for the LG panel. It's just frustrating that Google is stating that this is normal when they do not provide any information on what is not normal. If they posted some pictures of what normal blue shift is, then I'd have something to compare it to, but Google support has not provided that to me

 

[chanchan05]

Yeah, I did some research and I know about the issues with OLED panels and that the Pixel 2's panel is from Samsung. This is more of a sanity check to see if what I believe to be a severe blue tint at a shallow angle is true or just normal for the LG panel. It's just frustrating that Google is stating that this is normal when they do not provide any information on what is not normal. If they posted some pictures of what normal blue shift is, then I'd have something to compare it to, but Google support has not provided that to me

Well based on videos I've seen about the blue shift, that looks pretty normal for the Pixel 2. They seem to me to have about the same intensity.

 

[Mike Dee]

Yeah, I did some research and I know about the issues with OLED panels and that the Pixel 2's panel is from Samsung. This is more of a sanity check to see if what I believe to be a severe blue tint at a shallow angle is true or just normal for the LG panel. It's just frustrating that Google is stating that this is normal when they do not provide any information on what is not normal. If they posted some pictures of what normal blue shift is, then I'd have something to compare it to, but Google support has not provided that to me

Are you able to compare it to display models somewhere?

 

[imartez]

Are you able to compare it to display models somewhere?

I haven't gone to a Verizon store or Best Buy to compare. I'll make my way there this week.

 

[nelamvr6]

That angle doesn't look all that shallow to me. It's hard to judge from just a photo.

If the tint is not something that you can be willing to get used to then you don't have a lot of options.

 

[Mike Dee]

That angle doesn't look all that shallow to me. It's hard to judge from just a photo.

If the tint is not something that you can be willing to get used to then you don't have a lot of options.

Could be a bad photograph but my blue shift is more even than that the whole screen looks fairly the same shade compared to that image

 

[anon(9681881)]

I have seen the exact same blue shift on iPhones and Samsungs.

 

[vzwuser76]

I looked at my Pixel 2, Pixel, Nexus 6p, and my Droid Turbo 2. All of them exhibit color shifting. Not all are blue, some look grey, some are somewhat lavender, but they all have it to some degree or another. And in videos, I've seen color shift on Galaxy devices and even the iPhone X.

 

[chanchan05]

I have seen the exact same blue shift on iPhones and Samsungs.

That's a bit hard to believe considering iPhones have LCD screens. LCD screens more of 'white shifting' because the backlight is white and obscures your view from angles, and not blue. Unless you're talking iPhone X. Also I have a 5 year old S3 with less blue shift than that thing, but the S3 is like the 10th device Samsung released with AMOLED screens, with all the S1 and S2 and Note 1 variants.

 

[mwboost]

Pretty much all phones show some colour shift at useless angles. Our pixel 2 and 2 XL both have a blueish tint at some angles. Not even close to annoying.

 

[anon(9681881)]

That's a bit hard to believe considering iPhones have LCD screens. LCD screens more of 'white shifting' because the backlight is white and obscures your view from angles, and not blue. Unless you're talking iPhone X. Also I have a 5 year old S3 with less blue shift than that thing, but the S3 is like the 10th device Samsung released with AMOLED screens, with all the S1 and S2 and Note 1 variants.

The iPhone X uses an OLED screen which is what I saw.

 

[atakin77]

I've had two pixels and the blue tint on my second one is much less than the first. First one was terrible and I couldn't use it. Google is correct that some tint is normal and you will have it, but there is variation in displays. I'd have them swap out with a new phone and see if it is better.

 

[bnice]

This is not to be rude but if you don't like it and it's bothersome for you, get another phone.

 

[imartez]

I've had two pixels and the blue tint on my second one is much less than the first. First one was terrible and I couldn't use it. Google is correct that some tint is normal and you will have it, but there is variation in displays. I'd have them swap out with a new phone and see if it is better.

They are not willing to swap it out for me. They keep telling me this is normal and that is ultimately the issue. I asked Google to swap it out and see if the new phone would be better but they will not.

 

[imartez]

This is not to be rude but if you don't like it and it's bothersome for you, get another phone.

The thing that is bothering me is that Google will not even swap it it out to see if a newer phone would show less blue shift. If it was still the same, then I would just grin and bear it because I really like the Pixel 2 XL, but the fact that they are not willing to do so is frustrating.