Google says this blue shift is normal

[Dano1200r]

I currently have an open case with Google with regard to the blue tint on my Pixel XL 2 display. It seems to be getting worse and finding a sweet spot is getting more difficult. So, Google is now asking for pictures that show the issue. I sent several and they tell me the ere is nothing wrong and the display is working as expected.

Maybe it's me, but does this look normal?

View attachment 274682

I have received 3 responses already and each time they say it's normal and if they swap it for a new one, that it would still look the same. I really like the Pixel 2 XL, but the display is ruining the experience for me. I have also had an S8+, One Plus 5 and iPhone X and none o them exhibit this much blue shift. I guess Google is going to make you work before they swap out your phone.

If I saw that on my phone, if I was in the store getting it new and set up by them, I would never had accepted it. The display is defective. Period. It is 'out of tolerance' as we say. It's all a bunch of PR trying to earn their keep by preventing a recall.

 

[Mike Dee]

Not only to me.

The part that's hard for me to fathom is that no matter what device or what the issue is, if I am aware of something up front, I make a decision to buy it or not. I don't stew over it and complain about the phone especially if I don't intend to buy it. If a problem rears itself after the return period, then I deal with it through the warranty process as best as I know how.

 

[nelamvr6]

If I saw that on my phone, if I was in the store getting it new and set up by them, I would never had accepted it. The display is defective. Period. It is 'out of tolerance' as we say. It's all a bunch of PR trying to earn their keep by preventing a recall.

I'm sorry, but that is absolutely preposterous.

And a recall? Are you kidding? For one thing, Google has very generous return policies. For another thing, recalls aren't even CONSIDERED unless there is a safety concern.

Whatever dude, good luck. You will NEVER be able to find a display that is acceptable to you I fear.

 

[Dano1200r]

I'm using a perfectly fine S5 that doesn't look blue at an angle. I wouldn't accept it just because I didn't notice it until I got home. I agree with the people who feel they have a legitimate issue. Dude.

 

[dmxjago]

I'm sorry, but that is absolutely preposterous.

And a recall? Are you kidding? For one thing, Google has very generous return policies. For another thing, recalls aren't even CONSIDERED unless there is a safety concern.

Whatever dude, good luck. You will NEVER be able to find a display that is acceptable to you I fear.

Not to mention that other phones do it too and now Google has given us a 2 year warranty vs 1. Thank you Google. Also my recommendation is return the phone if it's unbareble for you. There lots of great phones out there, for me the panda pixel 2 xl is the one for me.

 

[Aquila]

Mod Note: Let's take a deep breath and chill. This isn't that important.

 

[nelamvr6]

I'm using a perfectly fine S5 that doesn't look blue at an angle. I wouldn't accept it just because I didn't notice it until I got home. I agree with the people who feel they have a legitimate issue. Dude.

I simply do not believe that your Galaxy S5 has no color shift. Not for a femtosecond. I had an S6 that had color shift every bit as noticeable as what I see in the Pixel 2. You're claiming that your S5 doesn't have it? That's simply not believable.

 

[MooMooPrincess]

I simply do not believe that your Galaxy S5 has no color shift. Not for a femtosecond. I had an S6 that had color shift every bit as noticeable as what I see in the Pixel 2. You're claiming that your S5 doesn't have it? That's simply not believable.

I'm looking at a iPhone X with no blue shift it's possible lol but it is what it is

 

[anon(9681881)]

I'm looking at a iPhone X with no blue shift it's possible lol but it is what it is

You are lucky if you are not seeing a blue shift on the iPhone X because a lot of other people see it. Do you not see the shift in this video:

https://youtu.be/6A0tPHKkSXY

 

[Dano1200r]

I'm using a perfectly fine S5 that doesn't look blue at an angle. I wouldn't accept it just because I didn't notice it until I got home. I agree with the people who feel they have a legitimate issue. Dude.

I simply do not believe that your Galaxy S5 has no color shift. Not for a femtosecond. I had an S6 that had color shift every bit as noticeable as what I see in the Pixel 2. You're claiming that your S5 doesn't have it? That's simply not believable.

You're right, thats a typo. I'm on an S7. I used to have an S5 though, and never had the problem shown in the OP issue with it either. And yes, I look at the phone at an angle.

 

[anon(10092459)]

LOL! You guys still discussing the screen "blue shift" ? Y'all wild...

 

[MooMooPrincess]

You are lucky if you are not seeing a blue shift on the iPhone X because a lot of other people see it. Do you not see the shift in this video:

https://youtu.be/6A0tPHKkSXY

I have seen plenty X with a varying blue shift but the X I was looking at had no blue shift just like I have seen a 2 xl with no blue shift before. Y'all make it seem like it's impossible to get one, it's not. It's just screen lottery

 

[DesertTwang]

After reading up and down the web about the dreaded blueshift, I was quite anxious before I bought my Google Pixel 2. Now that I have it, I can honestly say that yes, it has considerable blueshift, but I don't care one bit. I would never ever have noticed it as a "flaw" had I not been primed by all those reviews and blogs that brought it up as a flaw. As a matter of fact, I personally really like that blueish color. It brings some vibrance into my mobile device use. But that's just me.

 

[Mike Dee]

It's all perspective

 

[xendula]

I don’t have any advice, but dropping you a note to say: I’ve gone through something similar with many, many Kindle Paperwhite devices and learned from it that color perception is key in how much this color shift bothers you as a user. I would show my Kindles to friends who could see absolutely nothing off, while the screens looked extremely blotchy to me. If you sift through certain forums and also kindle reviews on amazon.com, you’ll see what I mean.

I now know I have phenomenal color vision, for what it’s worth. If it bothers you, you’re not crazy or expecting the impossible; It just looks more extreme to you than to others because of your color preception. Good luck!

If anyone is interested, this is a very cool color vision test.

 

[vzwuser76]

I really only wanted to talk to nelam but I'll let you entertain me for a minute.

If a phone is returned investors and a company see it as something being wrong point blank period. Of course returns are factored in but a return is a loss regardless.

You're comparing phone companies that sell M I L L I O N S let me repeat that.....MILLIONS so the inconsistency should be higher due to the fact that there is a higher chance of error to a company that could barely sell a million phones a year, it should not have that same screen inconsistency. Ok? Are you good? I'm squashing that right now.

Next, I did not say LG is only generation 4 I clearly said multiple times earlier they have a generation 6 and above plant. But those plants have too low of a yeild and are being used for TV's (that also happen to go out a lot, also their appliances kind suck as well, I will argue that too.) So they use the generation 4. Sadly pOLED is 95% the same as AMOLED so I mean.......

Next, it IS not big deal, once consumer fanboys that cape for a company that cares 0 about them realize that then we'll be ok. (If it don't apply let it fly...)

And lastly I agree but people use their phones differently , just like I rarely use my phone straight on and it's always tilted in some angle, someone out there uses it differently.

The end, back to my coding hw.

First, no we're not good and you're not squashing anything. Color shift is something ALL OLED displays have. Have you ever read a review where the reviewer talks about viewing angles? They do that because all screens have issues when viewed from anywhere but dead center, and that includes OLED, LCD, and even CRT. LCDs generally white out off axis, OLEDs shift colors. That's a reality.

So, what they using is gen 4 right? It doesn't matter what they're using in their TVs, we're talking about smartphone displays, which as you said are gen 4.

I don't really care about any company. What I do care about is people spreading false information. Google's has a lot of things wrong, and they make insanely stupid decisions sometimes, same with HTC and LG.

And here in likes the problem. As I said before, all displays have issues when looking at them anywhere but head on. There is no display that doesn't have this issue. Some may be worse than others, but none are immune from it. You can try to find one with the least amount of off axis shift, but there will still be some.

I work in electronics installation and repair, so I have seen this quite a bit, whether the regular consumer sees it or not. Someday they'll come up with a display that doesn't exhibit this, but we haven't seen it yet.

 

[MooMooPrincess]

First, no we're not good and you're not squashing anything. Color shift is something ALL OLED displays have. Have you ever read a review where the reviewer talks about viewing angles? They do that because all screens have issues when viewed from anywhere but dead center, and that includes OLED, LCD, and even CRT. LCDs generally white out off axis, OLEDs shift colors. That's a reality.

So, what they using is gen 4 right? It doesn't matter what they're using in their TVs, we're talking about smartphone displays, which as you said are gen 4.

I don't really care about any company. What I do care about is people spreading false information. Google's has a lot of things wrong, and they make insanely stupid decisions sometimes, same with HTC and LG.

And here in likes the problem. As I said before, all displays have issues when looking at them anywhere but head on. There is no display that doesn't have this issue. Some may be worse than others, but none are immune from it. You can try to find one with the least amount of off axis shift, but there will still be some.

I work in electronics installation and repair, so I have seen this quite a bit, whether the regular consumer sees it or not. Someday they'll come up with a display that doesn't exhibit this, but we haven't seen it yet.

Like I said earlier it's been squashed.

 

[vzwuser76]

Like I said earlier it's been squashed.

Just saying it doesn't make it true.

 

[MooMooPrincess]

Just saying it doesn't make it true.

Ofc but this topic is boring now.

 

[mfriedman79]

Adding my experience to this. I am currently in my 3rd xl device. My first phone had serious blue shift and was blatantly apparent during initial boot up. It also had significant black smear. Thus RMA 1.

The second one was slightly less blue, butt still had smear. I was ready to just accept it and deal as the blue wasn't as bad until I saw a display model at best buy. The display his minimal shift compared to either of my 2 phones and the whites were crisper and brighter. Mine almost looked like it had a faint grayish blueish super fine and grainy files over the screen. RMA 2 initiated as soon as I got home.

My third phone came and there was as noticable difference from the first power up. The blue shift is much more inline with other OLEDs. Still not as good as a Samsung of course, but far better. The screen was also brighter and much closer to my OG pixel screen. There is still the smear, although less dramatic, but I think that is just a flaw in the LG display.

The other issue I have seen is the black crush. This was evident on all phones, but looks to be software. Turning off adaptive display resolved it except for the absolute dimmest display seeing. Adaptive display also send to make the display dimmer in general and looks to need some tweaking.