Hi Kevin,
It appears that your phone has experienced a rare hardware error with the
Secure Element that makes it incompatible with the Google Wallet mobile
app. We are currently working with our hardware partner to address this
particular error and are interested in obtaining your phone for further
investigation.
For more information about the Secure Element and security with the Google
Wallet mobile app, please visit our help center at
http://support.google.com/wallet/bin/answer.py?hl=en&topic=1350361&ctx=topic&answer=1350362
If you are interested, we would like to offer you with a new Galaxy Nexus
on Verizon in exchange for your current Galaxy Nexus. You will be
required to ship your current phone to us in order to receive your new
device.
Please reply to this email acknowledging whether or not you would like to
proceed with this exchange. If you would like to proceed, please include
the following information in your reply.
- Full name
- Google Account Username
- Shipping address
- Contact number
Once we receive this, we will send you our shipping details for your
existing phone and will ask for the tracking number once you have sent it.
Please let me know if you have any questions about this. Thank you for
your patience with this issue. We appreciate your help as we work to
improve Google Wallet.
Sincerely,
Leah
The Google Wallet Team