Lets think about the people that these people are SELLING phones to.. Mostly everyday people that just want the cool phone so they can browse the internet and download the newest fart apps.. probably 1 out of 100 have any idea what they are doing with these phones past downloading apps. Alot of these reps make recomendations based on their own experiences, and just like some of YOU, they use ATK, so they recomend it and set it up on their phones.. Should they Educate the customers more? Would help, but again they are SALES PEOPLE and get paid for SELLING. They arent school teachers for gods sake.. You people that say they should educate people are the same people that when someone would ask you would say nah i'll figure it out myself.. So get off your soap box and look at it a little bit differently.. Would you spend an extra 30-45minutes teaching someone if it meant you would make probably 800-1000 less a month? Probably not..