Hi all,
The GPS on my Note 2 did not work. It never pick up any satellite. I tried everything.
I turned on GPS, 'use wifi & network' etc.. and etc...
- just to make sure nothing else conflicts, I did a factory reset. It's running stock JB 4.1.2. Unrooted.
- when I turned on GPS in setting and started google map, the GPS icon on the status bar did not even display and of course google map could not get a fix on my location. This is outdoor. To be sure that my test location was good, I put my wife's Galaxy S2 next to it and turn on both. The S2 acquired position under 30 seconds with 14 satellites.
- i d/l GPS Test and it did not show any satellite
- I d/l GPS Status Toolbox and it did not fix it
- I d/l "TopNTP" to clear/download AGPS data and it did not fix it.
- I then sent it back to Samsung. The repair log said:
"problem found: cannot download sw/PRL. Solution: updated s/w. Reset. Quality Control passed. "
(when I saw 'cannot download sw/PRL', I googled it and I already suspected that it wouldn't be fixed. As most people I found on google when they sent a phone back to Samsung all have this line "cannot download sw/PRL' so it sounds some kind of generic message)
I got it back after 7 days and it was exactly as before I sent it out. Same firmware version, same OS version, same everything. True enough, same problem. How competent can they be? I stated that the problem is "GPS could not acquire satellite". How hard was it to test it? Just turn it on, turn on GPS in settings, run google map. Their quality control couldn't even do that and signed it off. From the log, I saw there were 4 people involved: 1 to receive the phone, 1 technician who claimed that he fixed it, 1 quality control who signed it off, 1 shipper to ship it out.
I called them again and I'm sending it back again. This is getting frustrated.
I suspect that the problem will still be there when it gets back. Any suggestions?
Thanks.
mike
The GPS on my Note 2 did not work. It never pick up any satellite. I tried everything.
I turned on GPS, 'use wifi & network' etc.. and etc...
- just to make sure nothing else conflicts, I did a factory reset. It's running stock JB 4.1.2. Unrooted.
- when I turned on GPS in setting and started google map, the GPS icon on the status bar did not even display and of course google map could not get a fix on my location. This is outdoor. To be sure that my test location was good, I put my wife's Galaxy S2 next to it and turn on both. The S2 acquired position under 30 seconds with 14 satellites.
- i d/l GPS Test and it did not show any satellite
- I d/l GPS Status Toolbox and it did not fix it
- I d/l "TopNTP" to clear/download AGPS data and it did not fix it.
- I then sent it back to Samsung. The repair log said:
"problem found: cannot download sw/PRL. Solution: updated s/w. Reset. Quality Control passed. "
(when I saw 'cannot download sw/PRL', I googled it and I already suspected that it wouldn't be fixed. As most people I found on google when they sent a phone back to Samsung all have this line "cannot download sw/PRL' so it sounds some kind of generic message)
I got it back after 7 days and it was exactly as before I sent it out. Same firmware version, same OS version, same everything. True enough, same problem. How competent can they be? I stated that the problem is "GPS could not acquire satellite". How hard was it to test it? Just turn it on, turn on GPS in settings, run google map. Their quality control couldn't even do that and signed it off. From the log, I saw there were 4 people involved: 1 to receive the phone, 1 technician who claimed that he fixed it, 1 quality control who signed it off, 1 shipper to ship it out.
I called them again and I'm sending it back again. This is getting frustrated.
I suspect that the problem will still be there when it gets back. Any suggestions?
Thanks.
mike