green line on right side of video instagram

[AC Question]

When I upload video on instagram on right side of video appears a green line?Please help me with this problem

 

[B. Diddy]

Welcome to Android Central! Does this happen with any video, regardless of what device took the video? Does it happen if you upload it from your computer instead of from the phone?

 

[Oksi03]

This happens when I am uploading video from my phone..my phone Samsung SM-G355H

 

[Oksi03]

Screenshot https://apf.attachmail.ru/cgi-bin/r...&rid=1459077866296812540327801650364058627793

 

[B. Diddy]

Sorry, but we can't see any image in that link--it asks for a login.

So you're saying it only happens when you upload from the phone, and not from the computer? Does uploading from the phone add that green line permanently in the uploaded video, and is it then visible when you view that video on Instagram on any phone or computer?

 

[Oksi03]

yes this green line appears when I upload any videos from my phone on instagram,this line visible when I watch videos from computer I don'know is this visible from any devices...maybe problem with my account...I don't know...Screenshot

 

[B. Diddy]

I'm afraid I don't know what to make of that. It would be interesting to see if this happens with other devices. In the meantime, email Instagram's support: android-support@instagram.com

Just curious--you're not editing these videos with InstaSize before uploading to Instagram, are you? I saw some complaints for the iOS version of InstaSize about a green line being added.

 

[Oksi03]

I wrote on this email but I did not get a reply....No I don't use InstaSize and other apps when upload videos on instagram...

 

[B. Diddy]

How about when you upload a video to YouTube or Facebook?

 

[Oksi03]

I don't know..I have never uploaded videos on YouTube or Facebook..

 

[B. Diddy]

Give it a try. You can upload a video to YouTube completely privately.

 

[Oksi03]

Ok I uploaded video on YouTube and video was without this green line...but why on instagram appears this line..

 

[Oksi03]

I tried to upload video from another account but same phone and video was uploaded without this line...but from my account this green line appears

 

[B. Diddy]

Hmm. We know now that it has to be your Instagram account on your phone to see that green line, which suggests it has something to do with the app's data on the phone. Try going to the App Manager, select Instagram, and Clear Cache/Clear Data, then Force Stop. Now open it again, log back into your account, and try again.

 

[Oksi03]

I did how you wrote and nothing changed...

 

[B. Diddy]

Sorry, but I'm pretty much out of ideas. I suppose you could create a new Instagram account and see if the line appears there. But if that works, that would mean having to abandon your current Instagram account in favor of the new one. You could check with Instagram to see if it's possible to transfer one account to another.

 

[Anamarija Osrecki]

I have the same problem, but my brother upload the same video from his phone and it works just fine

 

[Nona Todei]

Re: green line on the top of video instagram

I have the same problem please hep me with these problem I'm using Samsung SMT231

 

[amirbahadoor]

i have the same problem for one year! it is driving me crazy! there is a green line above my posted instagram videos! I tried with other phones and doesnt have this problem, only this phon samsung g361h has problem.

 

[amirbahadoor]

when i lower the resolution the green line disappears