My girlfriend dropped my phone on a chattahoochee walkway. The phone landed on the top corner, shattering the screen near the point of impact and created cracks across the rest of the screen. The screen still comes on, but is no longer touch sensitive. I contacted LG and they said the repair will cost between $40 and $100 dollars (they are going to call me once the phone arrives). I sent it off to them today. I'll let you know how the process goes. I only had the phone for two days. Moral of the story: don't let your gf use your phone unless she is standing on grass or you have a case/bumper