Question Headphones won't work with Google Assistant on S24 ultra, help.

[danielthesea]

Hi everyone, I got a Galaxy s24 ultra and Google Assistant won't work with my headphones, with any. My friend has the same phone and same thing happens. Samsung "Customer Experts" been for literally two hours try to find a solution remotely via Smart tutor without luck.

When you connect a headphones you should see this prompt come up so then the headphones will appear under devices on Google Assistant, it's the only way for them to work, if they are added to devices via that way. But on the galaxy s24 ultra it just won't happen....

Normally it should show this (from another phone)


And then you would see this



The first message its just not happening I tried everything and so did the Samsung technician remotely.

So devices is empty and they don't work with assistant.

Add device is to add other things, it's not for this.



I wish someone could come up with a solution, I really need them to work. Its not the headphones, I tried with different ones. And they work with my older phone (that runs the same OS etc).

Thank you!

 

[danielthesea]

Yes just tested with screen off the bell and assistant comes up

That's what I need haha :/ safe mode was the same.
Are u sure u don't see this? That's how it was in the A72 where it worked. On this devices is empty. Thanks once again

 

[mustang7757]

That's what I need haha :/ safe mode was the same.
Are u sure u don't see this? That's how it was in the A72 where it worked. On this devices is empty. Thanks once again
View attachment 366091

Let me double check

 

[mustang7757]

I have my headphones plugged in and nothing shows up

 

[mustang7757]

Then looking at your screenshot I tried to find personal results and this what my screen looks like , does yours?

 

[danielthesea]

Interesting, mine won't work. Don't know why, I can skip tracks with the buttons etc but not talk to the assistant or do anything related to it.
It's weird because on my A72 the headphones wouldn't work with the assistant until I would get a message to configure them and make them appear under devices, in fact I remember having to clear the data of Google app and even Google Play Services to make that configure notication show up (yes lol this has been a curse with the other phone too but I easily fixed it on the other one). At least now I know they could work without showing up on devices, but not the case yet haha

 

[danielthesea]

Let me see personal results one sec

 

[danielthesea]

Then looking at your screenshot I tried to find personal results and this what my screen looks like , does yours?

Just like yours

 

[mustang7757]

I don't use the wired headphones just was testing for you they were in a drawer lol, it's a weird situation.

Here is a picture of mine

 

[mustang7757]

Did you also mention Bluetooth ear buds Google assistant doesn't work ?

 

[danielthesea]

I don't use the wired headphones just was testing for you they were in a drawer lol, it's a weird situation.

Here is a picture of mine

Mine, they are the same, and got them from Samsung with a box and everything.

 

[mustang7757]

Mine, they are the same, and got them from Samsung with a box and everything.
View attachment 366094

Yeah crazy
You can try couple other things if you're up for it

Reset app preference in settings> apps>3 dots upper right corner tap

Settings>general management>reset settings


What version is your Google app?

 

[mustang7757]

This is my version

 

[danielthesea]

This is my version

Exactly the same version, I couldn't find reset settings under general management. I resetted the apps tho.

 

[mustang7757]

In general management it's under reset then reset all settings

 

[mustang7757]

Also in your app drawer do you have the assistant app ? I do
If you do try clearing data and force stop that

 

[danielthesea]

In general management it's under reset then reset all settings

Found it, I had found it yesterday but I didn't scroll down, I thought it was just for factory reset. If I reset all settings, will i lose saved WiFi passwords etc? And yes I have assistant app, the one with a white icon with some circles? Thanks

 

[mustang7757]

Found it, I had found it yesterday but I didn't scroll down, I thought it was just for factory reset. If I reset all settings, will i lose saved WiFi passwords etc? And yes I have assistant app, the one with a white icon with some circles? Thanks

Resetting all settings doesn't lose WiFi passwords. Did you clear Data and force stop assistant app?

 

[danielthesea]

Resetting all settings doesn't lose WiFi passwords. Did you clear Data and force stop assistant app?

I did, wait something has changed, I used the Bluetooth ones and kept trying to configure bixby, I disabled bixby and now when I plug the headphones and screen is off and I press the button the screen turns on and the assistant appears at the bottom of the screen, which isn't what I want but Idk, I guess it's something different than just nothing. I still want to make it work properly, I dont want the type of assistant that switches your screen on, it's not as good as searches whatever you say on the Internet, you know the one that pops at the bottom of the screen. This is driving me mental. Lol

 

[mustang7757]

I did, wait something has changed, I used the Bluetooth ones and kept trying to configure bixby, I disabled bixby and now when I plug the headphones and screen is off and I press the button the screen turns on and the assistant appears at the bottom of the screen, which isn't what I want but Idk, I guess it's something different than just nothing. I still want to make it work properly, I dont want the type of assistant that switches your screen on, it's not as good as searches whatever you say on the Internet, you know the one that pops at the bottom of the screen. This is driving me mental. Lol

Lol

This is driving me mental and not my phone at least we got somewhere

 

[danielthesea]

Resetting all settings doesn't lose WiFi passwords. Did you clear Data and force stop assistant app?

Look screen is off and I hold the button screen turns on and I get this shitty assistant lol it doesn't work like the one when you hear the bell sound, I sound stupid. If I reset all settings what settings are going be gone? I'm still restoring every app permission individually lol because I reseted them last night haha (I don't mind tho, we are trying everything)