Trust me I have... If I have time ill be stopping by the VZW store near me at home over the next few days to see if theyre willing to do it. Im honestly happy my account is finally noted for the right thing and Im guaranteed to get rid of this POS in the near future. Before this phone call it was looking like I was stuck with the storm2 after a manager at a store near school ****ed me over. This forum has definitely made my decision very easy, reading through all the "issues" people have had compared to the storm....its night vs day.