Help, my sound category "music, video, games, and other media" is disabled

[awebbinc]

Randomly my phone disables the volume option for "music, video, games, and other media."

The volume for the other sounds is never disabled. A reboot will fix the issue, but I would like to get to the root cause of why my sound just shuts down in the middle of listening to music.

 

[Jihad Saadeh]

I have just had the same problem today. woke up morning to find that my phone sound for media, games etc is not working!

nothing helped I tried "reset phone- restart, I tried full shutdown" and still the problem exist

how to fix this??