Help! Screen blacks out when I cover front camera

JaafarAhmad

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Jan 14, 2018
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Re: I figured it out!

S7 screen off when hand accidently cover top screen. It happenef afterI have install screen off apps. Uninstall tjis spps problem solvef. Hope this will solve yr problem
 

Robin2226

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Jan 30, 2018
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I've got a brand new galaxy tab a that does this. And that option mentioned above does not exist in the settings ������

Have you figured out the problem? I have one that I just bought turning off and on when the case cover covers the camera lens on the back
 
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PenTechServices

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May 17, 2018
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THIS WORKED FOR ME:
I messed around with the smartphone's phone dialer app and it didn't help, also tried shutting off smart stay, no luck.
It got me to thinking...... What other apps do I have that may be running that also do the same thing as the phone dialer app, with the black screen when you put it to your ear or touch the top area of the phone by the front camera...... and YES, I do have apps like that!
My problem was being caused by an app called TEXTNOW.
These free text/voice call apps do the same black screen to ear thing but these apps are notorious for running slow, hanging, freezing or stopping altogether..... this is what happened to me, TEXTNOW was left in a half running state thus the black screen issues when touching my phone near the camera.
If you're lost after trying all the recommendations here, try looking to see if you have one of these free type phone or text messaging apps on your device.
Press and hold it's icon and select APP INFO, then FORCE STOP it.
Voila! Worked for me! I hope it works for you too!
(Instructions above are for the Samsung S4 Smartphone but will work with most other models, but the same setting screens might be in slightly different locations.)

[link redacted by Mod]
 
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Ahmad Salvatore

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Aug 23, 2018
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i have also experienced this
this may be because of the proximity sensor which didnt turn off when ur call has been dis connected
just a simple reboot of phone is enough to bring you phone back to normal
 

rendazzle

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Sep 2, 2020
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I'd like to add to some of the previous posts as I just had a similar situation. This also happens in several other social apps with call functions (while in a call or voice chat). My issue was with discord, but I'm sure similar apps may experience the same thing.

To reinstate what previous replies have said, it's just the screen turning off because it thinks the phone is up to your face while making a phone call.
 

jhardy93

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Dec 27, 2012
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Thank you. A reboot fix the problem. Because I couldn't find any of the same settings. Probably cuz it's a newer phone and the names of things changed. But this thread is still relevant.
 

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