help with master reset

[Debbieespo3333]

I have done many resets recently i reset my android grand prime usually the phone will reset then as for my Gmail after connection and password it will give me option to clear apps and set as new device the past 2 times didn't do that always has. Just finished set up in the beginning i always shut do not back up and it still use to give me new device option

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[Debbieespo3333]

What is the best security app

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[Debbieespo3333]

compromised

Where do i look if my phone is comprised downloads running all. Im even having a problem posting treads on here to many issues to post.

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[pkcable]

Debbie,

Sit tight! I have help coming, don't keep posting threads, all your questions WILL be answered, just stick with this thread. No worries I have people on the way!

 

[pkcable]

Re: compromised

What is the phone doing that makes you think the security is compromised? It's possible that you have a rouge app that keeps getting reinstalled after phone resets. Also that model is not the fastest in the world so if it's a bit slow it could just be that you have many apps and many apps running. What exactly is the phone doing that makes you think it's a security issue?

 

[belodion]

Would you feel comfortable about reflashing the stock ROM via a PC or laptop?

 

[tony bag o donuts]

I have run into this a few times where a master reset didn't actually work. What I did was go into settings, apps, app data and clear data and cache for third party apps. Then I uninstalled a lot of the third party apps. Then the master reset would work. Keep your phone plugged in while doing the reset because the prime is an older device and not as quick as other devices.

What issues in posting? I cannot use the official Android Central app to open links properly to post. The older Android Central forums app (there is a difference) works on my device ( not a prime).

You may have a few apps while they technically meet the requirements for installation, do not run efficiently. Think of buying computer software and it says bare memory 2gb recommended 4gb. Same idea.

 

[pkcable]

Also Debbie let me take the time to welcome you to Android Central. You have stumbled upon THE greatest Android site on the planet. We are a community of Android users who help each other with these devices we all love to hate! lol

 

[Debbieespo3333]

Thank u very much for all your info i really think i have had enough of this phone ongoing problems since oct last year when i purchased it. There has been so many issues ive gotton lock out of my own screen lock 2 times. Was on a phone call with my mom the other day when i went to hang up it said conference call. Echoes on calls there were times i would change a password to an email sent verification code to my phone put in new password logged in wrong password numerous of times.

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[pkcable]

Thank u very much for all your info i really think i have had enough of this phone ongoing problems since oct last year when i purchased it. There has been so many issues ive gotton lock out of my own screen lock 2 times. Was on a phone call with my mom the other day when i went to hang up it said conference call. Echoes on calls there were times i would change a password to an email sent verification code to my phone put in new password logged in wrong password numerous of times.

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It's NOT the best phone in the world, my mother has one also and she too had problems with it. We had to reset her phone twice, and once she had to take it to the T-Mobile store to have them to a look at it. It's one of the more affordable models, BUT unfortunately what's that old expression? "You get what you paid for!" Sometimes carriers will run specials on the better models on holidays. Perhaps on Labor Day (Sept 5th) or around, your carrier will run a special or a better model.

 

[Golfdriver97]

Welcome to the forums. I'm inclined to agree about an app that just may not be suited for your device. I would suggest clearing out any apps you aren't using anymore. Also, do you use Facebook, and their message app? The last I knew these are not light on RAM or storage. A lot of people here shifted to a browser to use FB and have had better experiences.

 

[Debbieespo3333]

Thanks again

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