Help with my HTC Desire 782 Dual SIM phone

[millimeter101]

Hello gurus in the house,

So i got this HTC Desire 728 dual sim device from someone from overseas, it actually came in with other goods and when i plugged it into a power source it immediately come up but rather than booting to the home screen it brought up this screen(1st picture), then when i click(using the power button) to select any of the options, it doesn't responds and once i shut down the phone and plug it into the power source, it immediately powers up to the same screen. Even when i plug the device to my laptop, it doesn't even show if anything is actually connected to my laptop

Please gurus in the house what can i do to make this phone boot to the home screen so that it can be used.

Thanks in advance for the help

 

[hallux]

In order to post an image you will need to be a registered member of the forum. It sounds like the device is booting to the recovery menu. See this link for instructions on how to join Android Central.

 

[mustang7757]

[Merged thread's]
Changed you from guest poster to owner of the thread

 

[B. Diddy]

Welcome to Android Central! You can see the OP's screenshot in this other thread: https://forums.androidcentral.com/showthread.php?t=750234&p=6853682&viewfull=1#post6853682

It's possible the Volume Down button is stuck in a pressed position, which would make the phone think that you're trying to boot into the bootloader every time you power the phone on: https://www.hardreset.info/devices/htc/htc-desire-728g/bootloader-mode/. Or, since the phone is 5 years old and clearly damaged, it could just be that the motherboard is damaged (or that the firmware is corrupt).