Hello there, after lurking of and on for several years, I finally made an account because of a variation on a bug that seems to have gotten to a few people out there regarding the finger scanner, however my situation is a bit different from what I have read.
First off, I never set the screen lock to fingerprint, so I can get into the phone just fine, infact the finger prints aren't assigned to lock anything. The problem is that after I registered the print, and the backup password, the phone will accept neither after testing it within five minutes of programing it into the phone. As it stands right now, the finger scanner is basically useless. I have followed the suggestion of going into the application manager, running a force stop and clearing the data, and then resetting the phone, but I have the same issue when I try again. My suspicion is that the data somehow got corrupted as I have no idea what would cause it to give the "incorrect backup password" error for something I could just about type out in my sleep. Given that I have full access to the phone other than that one feature, I am hoping there is some kind of back end method to resetting that one feature back to factory settings without wiping the entire phone.
It is currently linked to an AT&T sim card, and doing a factory reset on the phone would require reprogramming the phone to allow the sim card to work properly, as it was unable to send or receive data (calls were just fine) until it was manually configured to work with the card. If a factory reset is my only option, that would mean redoing everything required to get the phone to work with the carrier's system again.
TL;DR, Rundown as follows:
*Finger scanner not recognizing print or correct backup password.
*Phone completely accessible aside from trying to wipe scanner data to reprogram/Finger Scanner not assigned to anything.
*Applications>Application manager>All>Fingerprints>Force Stop & Clear Data + Reboot failed.
*Factory reset would require manual reprogramming of phone for AT&T data access.
First off, I never set the screen lock to fingerprint, so I can get into the phone just fine, infact the finger prints aren't assigned to lock anything. The problem is that after I registered the print, and the backup password, the phone will accept neither after testing it within five minutes of programing it into the phone. As it stands right now, the finger scanner is basically useless. I have followed the suggestion of going into the application manager, running a force stop and clearing the data, and then resetting the phone, but I have the same issue when I try again. My suspicion is that the data somehow got corrupted as I have no idea what would cause it to give the "incorrect backup password" error for something I could just about type out in my sleep. Given that I have full access to the phone other than that one feature, I am hoping there is some kind of back end method to resetting that one feature back to factory settings without wiping the entire phone.
It is currently linked to an AT&T sim card, and doing a factory reset on the phone would require reprogramming the phone to allow the sim card to work properly, as it was unable to send or receive data (calls were just fine) until it was manually configured to work with the card. If a factory reset is my only option, that would mean redoing everything required to get the phone to work with the carrier's system again.
TL;DR, Rundown as follows:
*Finger scanner not recognizing print or correct backup password.
*Phone completely accessible aside from trying to wipe scanner data to reprogram/Finger Scanner not assigned to anything.
*Applications>Application manager>All>Fingerprints>Force Stop & Clear Data + Reboot failed.
*Factory reset would require manual reprogramming of phone for AT&T data access.
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