How can I unlock my Galaxy S5 if I forgot the alternative password?

A

AC Question

galaxy s5 locked

my galaxy s5 is locked , it is showing now alternative password option only, no figer print option...., i am not remembering alternative password bcause i am using only finger print.. how can i unlock my phone , can you help me please?
 

marifinn

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Jul 27, 2015
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The android device manager is giving me a message saying that there is already a lock in place so I wont need my new password.
I really want to take it off the fingerprint:mad: lock screen!!! Please help!
 

GS5TR

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Oct 21, 2014
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If i'm right, when you can't login with fingerprint, alter. password, you can also unlock your phone by using your Google account..
 

pchrist11

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Sep 6, 2011
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I had this same issue a couple of weeks ago while helping someone activate a SIM card for a tablet. Switching the SIM cards caused my phone to require Alt password and not allowing me to use fingerprint. I couldn't get it to accept any passwords, Google Device Manager didn't work, Samsung Find My Mobile didn't work, and AVG Anti Theft didn't work. I had to do a factory reset. Sorry....
 

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