How do i get my money back?

[Paul Van-Ostayen]

My previous smartphone was an iphone for the last 6 years. I have recently purchased a one M9 via Optus in Sydney Aust as I read rave reviews about the new M9 and thought about changing. I found a lovely casing and acquired a 128GB Sandisk memory card. Getting the M9 would have to be the outright worst decision in my life. The Sync manager when it wakes up after 10 minutes has no idea where things are and then it ****s itself and freezes. Ive used Airdroid to limited success and Real player to transfer music but the phone is highly selective what it will allow. It arbitrarily chooses what it will take on board in internal or mem card as far as photos, music or video and then within an hour or so after checking its there decides to dlete or hide them or even make them corrupted. In short Ive had the phone 3 weeks. Ive spent so far 78 hours trying to put my stuff in which isn't excessive and Im about to kill someone. The phone is not faulty but the underlying programs have been developed by imbeciles and frankly Im surprised the HTC brand still exists. Compared to an iphone it is nothing better two cans with string in between. Im surprised the phone actually works. So Optus ........ im coming to collect a refund for selling me something that cannot (ever) do what it was advertised to do. and as for reviews? They had to be on the HTC payroll as this phone is a catastrophic failure of a product. Apple has no competition against HTC ..............

 

[henrykrinkle]

If you're talking about HTC's Sync Manager software, you're right: it has always been a P.O.S.. I've had HTC phones for years and never use it. And there's really no reason to use it as you can just drag and drop whatever you want onto the SD Card. Not being tied to software (like iTunes) for device management is one of the benefits of Android, in my opinion.

 

[joewoo]

Dude.... there are millions of people using that phone... don't you think that there's a possibility that you're doing something wrong? Or maybe inefficiently?

Posted via the Android Central App

 

[SummersLastNight]

Ditch the sync manager and drag and drop?

Seems like the solution to your earth shattering disaster of a scenario.

Posted via the Android Central App

 

[fernandezhjr]

I would also try a different SD card to make sure you didn't get a bad one.

Sent from my HTC One M9 using Tapatalk

 

[droidguy1964]

My previous smartphone was an iphone for the last 6 years. I have recently purchased a one M9 via Optus in Sydney Aust as I read rave reviews about the new M9 and thought about changing. I found a lovely casing and acquired a 128GB Sandisk memory card. Getting the M9 would have to be the outright worst decision in my life. The Sync manager when it wakes up after 10 minutes has no idea where things are and then it ****s itself and freezes. Ive used Airdroid to limited success and Real player to transfer music but the phone is highly selective what it will allow. It arbitrarily chooses what it will take on board in internal or mem card as far as photos, music or video and then within an hour or so after checking its there decides to dlete or hide them or even make them corrupted. In short Ive had the phone 3 weeks. Ive spent so far 78 hours trying to put my stuff in which isn't excessive and Im about to kill someone. The phone is not faulty but the underlying programs have been developed by imbeciles and frankly Im surprised the HTC brand still exists. Compared to an iphone it is nothing better two cans with string in between. Im surprised the phone actually works. So Optus ........ im coming to collect a refund for selling me something that cannot (ever) do what it was advertised to do. and as for reviews? They had to be on the HTC payroll as this phone is a catastrophic failure of a product. Apple has no competition against HTC ..............

EBay it although the m9 is a very hard sell.

Posted via the Android Central App

 

[fernandezhjr]

I'd wait until Samsung has their buy one get one free real soon. You could get two S6s for it.

Sent from my HTC One M9 using Tapatalk

 

[CrazyCamel369#AC]

LOL @ this rant. Please go back to the iPhone, Android clearly seems too complicated for you.

 

[James E1]

Sounds like an SD card problem. But like others have said it my be sync manager.

 

[Gea-T]

These androids are nothing like your fruit phone. Trash that sync manager and download iSyncr from the play store.
iSyncr works well with iTunes, make sure you get the paid version.
Sync to your hearts content.

 

[drone3]

Just drag and drop

dreaming of electric sheep

 

[msm0511]

My previous smartphone was an iphone for the last 6 years. I have recently purchased a one M9 via Optus in Sydney Aust as I read rave reviews about the new M9 and thought about changing. I found a lovely casing and acquired a 128GB Sandisk memory card. Getting the M9 would have to be the outright worst decision in my life. The Sync manager when it wakes up after 10 minutes has no idea where things are and then it ****s itself and freezes. Ive used Airdroid to limited success and Real player to transfer music but the phone is highly selective what it will allow. It arbitrarily chooses what it will take on board in internal or mem card as far as photos, music or video and then within an hour or so after checking its there decides to dlete or hide them or even make them corrupted. In short Ive had the phone 3 weeks. Ive spent so far 78 hours trying to put my stuff in which isn't excessive and Im about to kill someone. The phone is not faulty but the underlying programs have been developed by imbeciles and frankly Im surprised the HTC brand still exists. Compared to an iphone it is nothing better two cans with string in between. Im surprised the phone actually works. So Optus ........ im coming to collect a refund for selling me something that cannot (ever) do what it was advertised to do. and as for reviews? They had to be on the HTC payroll as this phone is a catastrophic failure of a product. Apple has no competition against HTC ..............

The M9 is a great phone, and this is coming from an iPhone user for 8 years. If you're all in on Apple, file transfers can be a pain though. Sync Manager is useless on a Mac. I use either AirDroid or AndroidFileTransfer to transfer media over. I haven't done any bulk transfer yet (I don't have an SD card yet), but I've read great things about iSyncr for iTunes media. Gonna try that. There's a great article on AC for transferring iTunes stuff to Android phones. I'll edit with a link when I find it.

EDIT: Here's the link I was referring to:
http://www.androidcentral.com/how-get-your-itunes-music-your-android

 

[neo905]

Take a deep breath and try some of the suggestions above.

 

[Osiapstndp]

I know I'm playing a broken record here, but simply plugging your phone into your computer, using File Explorer to navigate to whichever directory to which you want to transfer files and then copying/pasting or dragging and dropping whatever you want is an easy process.

The HTC Sync Manager software is poorly executed. Please try not to form an opinion about a phone or operating system because of it. The HTC One M9, in my belief, is not all that great, but it most certainly functions in a very reliable, consistent, and consequently predictable, manner just like all Android phones.

Continue giving the phone (not the proprietary HTC software) a chance and you'll learn that it is very likely to meet your needs.

Thanks a lot.

 

[trsbbs]

Please take it back and get a different brand. Thank you.

Via my HTC One M9...

 

[anon(5719825)]

To be even more clear, what they mean by drag and drop is to connect the phone to your computer. If you use a Windows computer it's even easier. Open file explorer, find the phone on the left and click on it. Find the SD card there and click on it and start dragging your music to it. It's that easy.

 

[bigrey81]

Or use HTC File Manager to move files around its really easy. Even creating files is easy movie files music pictures I have no issues just like a computer.

Posted via the Android Central App

 

[msm0511]

To be even more clear, what they mean by drag and drop is to connect the phone to your computer. If you use a Windows computer it's even easier. Open file explorer, find the phone on the left and click on it. Find the SD card there and click on it and start dragging your music to it. It's that easy.

Maybe you can help me out. I use a MacBookPro. When I had the M8 and plugged it in via USB the phone showed up on my desktop. With the M9 however, I can't find it for some reason. Any ideas of what to search for? Or how I can get it to show up? Thanks.

 

[anon(5719825)]

Maybe you can help me out. I use a MacBookPro. When I had the M8 and plugged it in via USB the phone showed up on my desktop. With the M9 however, I can't find it for some reason. Any ideas of what to search for? Or how I can get it to show up? Thanks.

When I used to use a MacBook, I had to use a program called Android File Transfer because the phone would never show up in Finder.

This is one of the reasons I finally gave up Macs and went back to Windows.

 

[msm0511]

When I used to use a MacBook, I had to use a program called Android File Transfer because the phone would never show up in Finder.

This is one of the reasons I finally gave up Macs and went back to Windows.

Thanks. I have Android File Transfer and I also use AirDroid, but I was just looking for a direct connection I guess. It's just weird my M9 says MTP device connected, but I can't find it on my Mac. No way I'm switching to Windows. Haha! Heck, I'm surprised I've stuck with Android this time around. Never made it more than 2 weeks with Android in the past.