How do I get passed an alternative password I forgot without losing all my info?

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AC Question

how do i get pass an alternative password i forgot without losing all my info?

My phone is not asking me for my Fingerprint Scanner, is only asking for my Alternative password which I dnt remember so im lockout,
 

Rukbat

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Feb 12, 2012
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Re: how do i get pass an alternative password i forgot without losing all my info?

Bring the phone, along with a photo ID, to your carrier. Once they make sure that it's your phone, they can remove the password.