How do I remove the gray box that appeared on bottom of screen of Note 3?

[mariomaz1995]

how to remove grey box that appeared on bottom of screen of note 3 ?

My Samsung galaxy note 3 suddenly a grey box appeared in lower third of screen , it's a fade box I mean that the icons behind it can be seen but with a grey like slide on it and the touch in this area is working fine , also there is a neon green vertical line on the left margin of the whole screen and both the line and the box don't appear if I take screenshot
Any help please urgent !!!!!

 

[B. Diddy]

Re: how to remove grey box that appeared on bottom of screen of note 3 ?

Welcome to Android Central! Can you take an actual picture of the screen using another device, and post that? http://forums.androidcentral.com/am...ide-how-post-screenshots-android-central.html

 

[mariomaz1995]

Re: how to remove grey box that appeared on bottom of screen of note 3 ?

 

[B. Diddy]

Re: how to remove grey box that appeared on bottom of screen of note 3 ?

Are any Accessibility options or Developer Options turned on?

 

[mariomaz1995]

Re: how to remove grey box that appeared on bottom of screen of note 3 ?

No

But now the whole screen is black I cannot see anything but the touch is responding , but when I charged the phone after the battery was empty , the battery icon that appears in the center of screen appeared with normal colors indicating that the mob is charging bs then when I try to switch it on neither samsung logo nor anything appear

Posted via the Android Central App

 

[B. Diddy]

Re: how to remove grey box that appeared on bottom of screen of note 3 ?

I'm afraid I don't know what's going on there. Let me ask a few people.