how do i revert back to previous software?

[Android Central Question]

my phone software updated last night to g981bxxu5cua3.

now i cannot access my messahes or my phone app to make a call. its crashes.

how can this be fixed please?

also have issues with my notification display. each time i pull it down.. and try to tap one of the notifications, the phone locks.

phone: s20

Many thanks.

 

[mustang7757]

Try to factory reset for the issue, otherwise odin and Frija tool you would need

I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply
https://forums.androidcentral.com/showthread.php?t=409154

 

[paulsingh78]

Thanks mate. will the factory reset erase all data on the phone? messages, photos, apps etc?

 

[mustang7757]

Thanks mate. will the factory reset erase all data on the phone? messages, photos, apps etc?

Hi, welcome to AC!

Yes factory will erase everything, can back through smart switch on the pc

 

[B. Diddy]

I moved this to the S20 forum for more specific traffic.

 

[ironass]

my phone software updated last night to g981bxxu5cua3.

now i cannot access my messahes or my phone app to make a call. its crashes.

how can this be fixed please?

also have issues with my notification display. each time i pull it down.. and try to tap one of the notifications, the phone locks.

phone: s20

Many thanks.

I would suggest that after the update you do a cache partition wipe to get rid of any detritus on your global Galaxy S20. This will not affect your data, etc:

https://www.youtube.com/watch?v=b5kB1vg5ViE

 

[HoosierDaddy]

Try to factory reset for the issue, otherwise odin and Frija tool you would need

Is that you, Yoda?

 

[mustang7757]

Is that you, Yoda?

And now your quest begins

 

[Gayle Lynn]

Remove SDXC card if you have one.
Go to Apps and clear cache and data.
- Does apps cache and cache partition different or same?
With pre-installed apps, they can't be uninstalled, only stop and disable.
Q: try installing and use 3rd party text msg app definitely

My S20 was acting buggy back in Dec and I did a factory reset, all is fine now.
Loading of web pages in both Edge and Samsung Internet were stalling, struggling.

I keep a Note 20 and it was fine, Setup 100% identical except differences Samsung makes, and no issues, so helps to compare.
In my case it seemed like it may have been Android 11 update.
I also run with half a dozen beta versions, from Google to Microsoft,

 

[B. Diddy]

And now your quest begins

This made me grin.