How to stop echo during phone calls on Note 9

[CLeo3]

I'm using ear buds and hear a delayed echo of my voice during calls. Concert hall is turned off

 

[mustang7757]

Is the calls on Wi-Fi ?
Which ear buds ? They might have a setting for that .

I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply

https://forums.androidcentral.com/showthread.php?t=409154

 

[B. Diddy]

Welcome to Android Central! See if this helps: https://thecellguide.com/how-to-fix...sibility and,and then uncheck Noise reduction.

 

[CLeo3]

Sorry for the delay. Took awhile to figure out how to sign up - then there was the "progressive" ad to confirm account that looked suspicious. I'm using the Bose QC20 for android. I checked the url above and followed the instructions. Did a test call to another number and there was no echo. Redialed the number of the company that I noticed the problem and the echo persists. They say they use a headset . So maybe the problem is on their end? Is there something I can have them do to eliminate the echo?

 

[CLeo3]

Calling from my from my note9

 

[B. Diddy]

Is that other person using the headset also on a cellphone, or is it a landline? Can you ask them to try disconnecting the headset?

 

[CLeo3]

I didn't ask. It was a customer service representative. The next time I have this issue, what questions should I ask? Should I ask them to disconnect and reconnect the head set or if they could help me without using the headset? Would like to know possible solutions in advance as it is not possible consult back and forth with the forum when I am dealing with a customer service representative.

 

[me just saying]

Sorry for the delay. Took awhile to figure out how to sign up - then there was the "progressive" ad to confirm account that looked suspicious. I'm using the Bose QC20 for android. I checked the url above and followed the instructions. Did a test call to another number and there was no echo. Redialed the number of the company that I noticed the problem and the echo persists. They say they use a headset . So maybe the problem is on their end? Is there something I can have them do to eliminate the echo?

if you are not having a problem with other calls then you are right, the problem is on their end.

 

[B. Diddy]

Another thing to try would be to disconnect the earbuds and just use the phone's own earpiece speaker and mic to see if that eliminates the echo.

 

[CLeo3]

Thanks for all the suggestions.

 

[mustang7757]

Thanks for all the suggestions.

I see everyone assist you, Welcome to AC!

 

[Rukbat]

The problem probably isn't with their headset, it's probably with their phone company. (Echo on only one number is usually a bad echo suppressor somewhere in the line that company is using.)

 

[me just saying]

I remember years ago (before smart phones) it was said if you heard echos in phone calls, you either were being listened in on or being recorded.