COMPLETE FAIL. Is this phone too fragile?
Less than 48 hours ownership... Bent down to tie my shoe, phone falls 24 inches from breast pocket, screen totally obliterated and unresponsive. Phone is bricked. Can't unlock. Can't retrieve data. Can't answer calls or read texts or SILENCE ALARMS!!!
This fragility is totally unacceptable. I carried a DROID MAXX HD for 2-1/2 years with only a 3M film screen protector. The MAXX HD suffered numerous cringing falls and rebounds off my foot skittering across asphalt and concrete. Never a scratch on that screen.
I don't see any 3M film screen protectors for the MXPE, only tempered glass. It seems to me that film is superior. Hard tempered glass protectors would seem to transfer shock while plastic film deforms and absorbs shock.
MOTO CARE SUCKS (so far). I immediately purchased Moto Care online (which advertises retroactive coverage if purchased within thirty days). But the Moto web site did not immediately recognize my purchase. Spoke to three uninformative customer (non-) service representatives (with heavy language barriers).
The third rep told me my Moto Care would take up to ten days for "delivery". WHAT? There is nothing to ship! Further, the Moto Care purchase FAQ says nothing about "delivery" delays. The rep says "sorry", there's nothing he can do.
Next day, my Moto Care package magically "appears" on the Moto web site under "My Stuff" and so I click the "Repair" button. I enter all my details and make payment. Now, it's almost been a week and there's no sign of life. I click "Track Repair" and enter my RMA number. Nothing. So, then I attempt to track using my IMEI number. Nothing. Finally, I try it again using my phone number and zip code. Surprise---that one works and I can see I have a repair order, but it's all blanks under "Replacement device, date shipped, etc."
How many days to get a replacement? Who knows.
Any other aftermarket sources to replace a cracked screen?