HTC Customer Support

[cybera97]

I had a positive HTC support experience: the camera on my HTC one stopped focusing and had a blue/pink tint. Even though the warranty had expired, HTC fixed it for free and paid for the UPS shipping. I mailed it on a Monday and received it the following Friday (11 days later). So far, it works great.

My only quibble is that they tried to charge me $90.- for the repair until I told them that it was a known defect. I would be interested to hear what your experience has been with them.

 

[srkmagnus]

Re: HTC Customer Service

I had a positive HTC service support experience: the camera on my HTC one stopped focusing and had a blue/pink tint. Even though the warranty had expired, HTC fixed it for free and paid for the UPS shipping. I mailed it on a Monday and received it the following Friday (11 days later). So far , it works great.

My only quibble is that they tried to charge me $90.- for the repair until I told them that it was a known defect. I would be interested to hear what your experience has been with them.

Glad to hear that the experience went well. Hopefully others have had similar experiences.