HTC One S - Viber problem

[jlighthi]

Re: Viber problem

@Rhea Torres -

The authorities in the UAE have decided to block Viber in the whole country, and that is why you are experiencing this issue. Unfortunately there is not much we can do to help

You may try contacting the authorities and ask for the reason for this block.

@jlighthi -

Hi,
This is a Viber feature, that can be disabled by going to Viber --> More tab --> Settings --> disable "Free reply with Viber".

We hope this helped

Thanks for replying but no it didn't. If you read my message I said I had unchecked the Free Reply with Viber. It hasn't helped. Any more thoughts.? Thanks

Posted via Android Central App

 

[Helena Tauelangi]

Re: Viber problem

i have ROM

 

[Viber]

Re: Viber problem

@jlighthi
Hi.
Thanks for the clarification.
We just wanted to make sure that the option is disabled in both your and your wife?s phones.
If this is the case, but the problem still persists, then we would appreciate if you could take a minute and report the details to our support team using this direct link: Your ticket details (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance

 

[RUSKIN7]

Re: Viber problem

When i restore factory without deactivating my viber account, i couldn't use it again viber account with same phone number in my new phone. I didn't get viber code & neither phone call. Please help me.

 

[Viber]

Re: Viber problem

When i restore factory without deactivating my viber account, i couldn't use it again viber account with same phone number in my new phone. I didn't get viber code & neither phone call. Please help me.

Hi there,

Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).

In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.

* If it still fails, please specify what country you're located in, and which cellular network you are subscribed to.

 

[RUSKIN7]

Re: Viber problem

thanks,
my country is Nepal and my phone is of Nepal Telecom cellular network and version of phone is android 4.2.1
when i install viber i don't receive text message but i receive phone call with viber code but my phone didn't accept that code, not only in my phone number but in other number also . What can i do??

 

[Artur Ambaryan]

Re: Viber problem

hello guys, I cnat install viber on my galaxy s2 tmobile what can I do ?

 

[Conny Lake]

Re: Viber problem

Viber is being continuously crashed during calls( force stop and had to restart Viber every time ( )

and I don't get ring , when someone calls .. I just get only notifications ,
Same problem happened in ics and jb ...
Any solution ?
Anybody else experiencing same kind of issue on Viber
Sent from my HTC One S using Android Central Forums

I have htc desire c and this is happening to my device too. it worked perfectly before until this new update of the interface.
android version: 4.0.3
viber version: 3.0.2.

calls crash. no ring-in only notification.
very poor call quality
slow load time
'call in progress: 00.00..' notification can not be cleared from notification bar at top of phone.
any ideas?
such a shame too. my friends are going over to 'Line.' call quality excellent - free app.
please fix viber its the best! (when its working!)

 

[Viber]

Re: Viber problem

@RUSKIN7 -

We recommend that you wait another 24 hours, try both options with another phone number, and see if it works.
If the code still doesn't work, please contact our support team at: Your ticket details

@Artur Ambaryan -

What exactly is the problem when trying to install? Please elaborate.

@Conny Lake -

Please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: Is your Android supported with Viber (system requirements)?
We are continuously working to adapt Viber to more and more devices, and we hope to make your device fully compatible soon. When we have news, we'll let you know.

 

[RUSKIN7]

Re: Viber problem

yeah!!
my viber starts working, thanks

 

[ila pant]

i reinstalled viber on my phone ( htc wildfire) but now though i got codes it says invalid over and over again...tried waitign for 12 hrs nothing seems to work...HELP. i am in philipinnes...i also tried to use the no for germany tht doesnt work as well...it just keeps on saying invalid code. I have used 2 codes that i gt before both doesn't work and now i have stopped receiving codes as well

i reinstalled viber on my phone( htc wildfire) but now though i get codes it says invalid over and over again...tried waitign for 12 hrs, unistall n reinstall, have 2 codes both doesnt work...t nothing seems to work.. I am in phillipines but i also tried to use the german sim to install viber but same problem....Now i have also stopped recieeving new codes

Hi,

@merker and @kisgencsi1 -

Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).

In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.

If it still fails, then it could be that Viber is blocked on your ISP/cellular company in Iran.If this is the case, then unfortunately there is not much we can do to help

@Juanchie Empleo -

Please see my response above. Try it out, and let me know if the problem persists.

 

[thaonus]

Re: Viber problem

I have the same problem with some members here. I'm using HTC Sensation & Viber used to work perfectly fine on my phone before. After I updated the new version of Viber, it keeps asking me to put my phone number & the code again almost every time i open the app (there are a few times it inconsistently remained running & i'm not sure how or why). The same thing happens to my friends' Android phones as well. We love Viber but it starts to get annoying now, especially when we lose all messages after we log in again. Any suggestion please?

 

[Viber]

Re: Viber problem

@ila pant & thaonus -

First, please make sure that your Viber number is not used to register Viber on more than 1 device (because this may be a reason for the problem).

Now, please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).
In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.

 

[Noura Aljazzar]

Re: Viber problem

Hello,, I am facing a problem with my viber.. I can't download it on my Galaxy Pocket ,, it keeps telling me that it's not available in my country.. how can I download it..?

 

[Viber]

Re: Viber problem

Hello,, I am facing a problem with my viber.. I can't download it on my Galaxy Pocket ,, it keeps telling me that it's not available in my country.. how can I download it..?

Hi,

If Viber shows as 'unavailable', you can try and download it from our HelpDesk, at: Can't download from Android market...

However, please note that Viber is not officially compatible with Galaxy Pocket, and so it may not function well on it.

 

[Benablossom]

Re: Viber problem

Hello. I live in Pakistan. Everyone uses viber here and I'm a long time viber user. I'm using Samsung galaxy s3 android phone. I, yesterday accidentally deleted my viber and then reinstalled it. Sent myself the activation code but i recieved an invalid code. I recieved the call but even that code didn't work. I reinstalled viber but still received that same code that viber claims it to be an invalid code. Now i don't recieve any text or call by viber. Is there any way or time that viber renews it's activation code? I need to use viber urgently as i recieve important calls through it. It'll be great if you help. Thank you.

 

[Viber]

Re: Viber problem

Hello. I live in Pakistan. Everyone uses viber here and I'm a long time viber user. I'm using Samsung galaxy s3 android phone. I, yesterday accidentally deleted my viber and then reinstalled it. Sent myself the activation code but i recieved an invalid code. I recieved the call but even that code didn't work. I reinstalled viber but still received that same code that viber claims it to be an invalid code. Now i don't recieve any text or call by viber. Is there any way or time that viber renews it's activation code? I need to use viber urgently as i recieve important calls through it. It'll be great if you help. Thank you.

Hi,

As we've replied to you in the other forum :

Hello. I live in Pakistan. Everyone uses viber here and I'm a long time viber user. I'm using Samsung galaxy s3 android phone. I, yesterday accidentally deleted my viber and then reinstalled it. Sent myself the activation code but i recieved an invalid code. I recieved the call but even that code didn't work. I reinstalled viber but still received that same code that viber claims it to be an invalid code. Now i don't recieve any text or call by viber. Is there any way or time that viber renews it's activation code? I need to use viber urgently as i recieve important calls through it. It'll be great if you help. Thank you.

Hi,
Thanks for contacting us.

Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).

In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.

 

[ANDREA SERES]

Re: Viber problem

Hello
I TRY INSTALL A VIBER MY NEW PHONE , BUT I GOT MASSAGE EVERY TIME
"UNFORTUNATELY , VIBER HAS STPPED "
WHAT CAN I DO ? I LIKE VIBER AND I WANTED SPEEK MY FAMILY ! HELP ME PLEASE . THANKS

 

[Smigin]

Re: Viber problem

I have a similar issue in that when I call my wife from my Gallaxy Note (GT - N7000) to her iPhone 4 or visa versa the one calling sees the status as ringing all the time and the sound confirms BUT the other one has answered the call ( by sliding the ringing phone icon to the right over to the green phone) but just hears silence and the one calling just keeps hearing the ringing sound and seeing the same status (different Wi-Fi providers and locations). Can you help or suggest what we do?
the phone is not rooted but standard factory issue with 4.1.2 software and Viber is 3.0.2

thanks

 

[Viber]

Re: Viber problem

@ANDREA SERES -

What device do you have? Are you running a Custom ROM?

@Smigin -

It could be that the network you are connected to is blocking Viber's traffic.

1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:
TCP: 5242 + 4244
UDP: 5243 + 9785

(if you are not sure how to enable ports, you may contact your router manufacturer or your Internet Service Provider)

* If it still fails, please specify what country you're located in, and which cellular network you're subscribed to.