also,Could any of this be cause if the Verizon rep dialed the update code *228.I hear this code will damage the Thunderbolt? I don't know if she did this or not.Just asking.
HTC Test Phone to Document OTA Update Problems
- Thread starter robrecht
- Start date
droid77
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- May 27, 2011
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I have a question about the OTA. If I do not do the OTA for now, will I have to do it before I can get the next update that is released? Or can I go from the original software to the next update that is released without doing the OTA that has caused these problems? Thanks very much for your help.
Depends on what your toggle is setting the radio setting to:
CDMA Auto (PRL): Same as a normal 3G phone
CDMA Only: Slow data speeds, but normal voice/text
EV-DO Only: 3G data speeds, but possibly no voice/text
CDMA + EV-DO/LTE Auto: Default. Uses everything.
LTE Only. 4G data speeds. Possibly no voice/text until they roll out VoLTE
I personally recommend using the LTE On/Off app. This way you have more control.
On a side note, I am curious if anyone else has the same problem I have. The phone immediately reboots when booting into Safe Mode. I was attempting to boot the phone into safe mode in order to see if the rebooting was software, not firmware, related. But it immediately crashes the phone and reboots.
Feel free to try it yourselves and see if it happens:
1. Power off your phone.
2. Power phone back on.
3. When you see the "Quietly Brilliant" screen, hold down the volume DOWN rocker on the side of the phone. Keep holding it down until the phone reaches the home screen. You should see "Safe Mode" in the bottom left corner of the screen.
Chrisy said at one time she thought it was the network because of the other phones that weren't Thunderbolts that were rebooting. Well since that thread I had 2 reboots, however, they were both under the exact same conditions.
Both times I was in a basement that struggled to get a data signal, it would go to 3G and then back to 4G and then lose signal all together and it kept doing this until finally it just restarted. As long as I have a strong data signal (which is pretty much all the time because the network here is really robust and stable) then everything is fine. My phone has only rebooted 3 times since launch day, once was that time when everyone thought it was because of the update and the other two times were after the update and under the above circumstances.
Both times I was in a basement that struggled to get a data signal, it would go to 3G and then back to 4G and then lose signal all together and it kept doing this until finally it just restarted. As long as I have a strong data signal (which is pretty much all the time because the network here is really robust and stable) then everything is fine. My phone has only rebooted 3 times since launch day, once was that time when everyone thought it was because of the update and the other two times were after the update and under the above circumstances.
I have only seen mine actually reboot once. But I do get a dead white screen occasionally when I swipe in from lock. Is that something others are seeing?
Pretty close. EvDo does not give you voice, but when you're set to LTE Only in a 3G area you will have 1x data and voice. VoLTE will not work on the ThunderBolt, now or in the future. But that's probably far enough into the future that I'll already be on the phone after the phone after my dream phone.
And doesn't the LTE OnOff app just take you to the same hidden phone menu that all of the so-called 'toggle apps' take you to--I don't understand what you mean by more control, unless you're comparing it to EVO 4G toggles that don't work on the ThunderBolt anyway.
I am standing by my network-related theory. In this thread I have linked to other, non Android phone, experiencing reboots on VZW.
http://forum.androidcentral.com/htc-thunderbolt/86274-i-think-verizons-network-causing-reboots.html
Interesting that someone in tech support would have the authority to offer a test phone. With all issues I been having having and open contact with HTC they said that was only authorized by the HTC NA Headquarters and would need to write them a letter or give them a call. Feel free to contact them and let them beyond Tech support know you want this matter fixed. Hourly rebooting of phones is not acceptable on any market and if you call and HQ isn't open your call with be put to normal Tech Support where they will suggest this is a known issue and to go into a VZ store and ask for an exchange and if VZ won't and tells you to wait for software update call back and speak to there RMA department and they will get you a new device. For this matter though it is hit or miss because not everyone is having issue so replacement device might not fix issue. They will also tell you if you ask about Test phones they do everything in house and do not offer such things to the general public.
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I too was surprised. It was the HTC guy, not Verizon tech support, who said someone else would be calling me about sending me a test phone. It was very odd that he seemed to think someone would be calling me this 'long weekend' and wanted to know if I was going to be around. Maybe he does not understand the process of another department (or maybe he was just BS'ing me). If no one ever calls me, maybe I'll have some fun following up with him (have his first name & direct number) and his superiors. But I don't want to doubt him yet. I also do not think that I am an ideal candidate to receive a test phone because my problems are not that pervasive or bothersome.
I agree with you that people should be calling Verizon and HTC to try and resolve these issues and it is sometimes a bit of an art to get one's issues elevated or transferred to someone who can really make something happen. After a few attempts to resolve with factory resets, or pulling SIM cards, most customers are satisfied with, and most techs resort to, just sending out a CLN phone. Because my problem is not that bothersome, I was not so anxious to get a CLN phone, which might mean I'd just be inheriting someone else's worse problems.
I have not explored all the LTE toggle widgets and apps out there. I just know that any one app that gives you a simple On/Off options could be a bad idea, as you do not know what the "Off" is setting the radio to.
And by the way, I have gotten voice to work on EV-DO Only setting, but sending SMS would fail about 70% of the time, and voice calls dropped regularly.
When I switched it to LTE Only while in a 3G, I did not even get a 1xRTT connection. I assumed, however, like EV-DO Only that this was not a guarantee. Thats why I said it MAY cause issues with voice/SMS.
And I am not sure if the Thunderbolt will not physically be able to support it based on hardware VoLTE. If thats the case, the only phone that has any different hardware is the Revolution, which already has made a VoLTE call, and its only difference in hardware is an additional 1.9 GHz PCS radio. I do not see how an outdated PCS radio could help with VoLTE calls. They both have the same Qualcomm MDM9600 LTE radio. So, it is *possible* that the Thunderbolt could support VoLTE. Is it likely? No.
I don't think anyone has succeeded in developing a true toggle for the ThunderBolt yet, but if and when someone does, surely the toggle would change to CDMA Auto (PRL).
How did you get voice to work on EvDo Only? Or, if it was just a random experience, I wonder if it was simply a matter of the 'toggle' not locking in immediately. Sometimes the phone even needs to be rebooted for the 'toggle' to take effect.
Again, sounds more like a software or tower glitch. I bet if you reboot, you will see the behavior I described above.
I was, but now I'm not so sure either. My source could be wrong, I suppose, and there is some grayness to the way some people use the term VoLTE.
Correct.
Incorrect.
It can't.
That's true for the ThunderBolt, but, unless things have changed, the Revolution has the LG L2000 modem chip, at least it did when it shown off earlier this year about the same time that the test VoLTE call was made. Has that changed?
There is some grayness to the use of the VoLTE terminology, eg, some people will even say that the ThunderBolt already does VoLTE (VoIP) when making audio or video calls over Skype on 4G. But that's not what I understand by true VoLTE. I think I've seen mention of other types of cobbled together VoLTE, but don't really understand the nuances.
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I have had 2 replacement phones and all have reboot issues. My 2nd phone was new because I asked for one due to the last CLN phone was having speaker issues along with no factory reset done by QA. I'm going to wait for them to do an update because a new phone isn't going to fix anything. My reboot happens after get out of a 4G area an hour later. They need to get it fixed soon cause some sue happy person is going to claim they needed to call 911 or something and the phone rebooted.
I think it's geo related as well now that you've made me think. I've had 4 reboots that I know of and not a single one has occured while I'm on WiFi. I spend 80-90% of my day on WiFi so 3G really only comes in when I'm out for the night or driving somewhere. I've yet to experience a reboot while on WiFi and that never struck me as something that might matter until I read the OP.
Not sure if others have had WiFi reboots or not but I sure haven't.
Not sure if others have had WiFi reboots or not but I sure haven't.
This is the exact specs to show that Revolution is not using identical network technology. TB does not have the modem chip and only has Bluetooth 2.1 with EDR.
Network wise this is what HTC list for TB: LTE 700, CDMA EvDO revA
Revolution list: • Networks: Digital (CDMA, PCS) 1x, EVDO Rev. A, LTE 700
• Frequencies: 1.9 GHz CMDA PCS, 800 MHz CDMA,
700 MHz LTE (Quad-Band/Tri-Band)
• Data Transmission: LTE, EVDO Rev 0, EVDO Rev A, 1xRTT
Network wise this is what HTC list for TB: LTE 700, CDMA EvDO revA
Revolution list: • Networks: Digital (CDMA, PCS) 1x, EVDO Rev. A, LTE 700
• Frequencies: 1.9 GHz CMDA PCS, 800 MHz CDMA,
700 MHz LTE (Quad-Band/Tri-Band)
• Data Transmission: LTE, EVDO Rev 0, EVDO Rev A, 1xRTT
So I called back this HTC guy and let him know that nobody ever called me about sending out a test phone. He said he would check with someone and get back to me about what they would be doing about my phone, as in a warranty replacement, not a test phone. He said they had narrowed it down and they now knew what the problem is and a fix is coming very soon. So I asked him what the problem is and he said that they are not allowed to say because it is up to Verizon to communicate this to their customers. He seemed to be saying they weren't sending out any more test phones because the problem was solved. Or, maybe he never really understood about test phones not being sent to customers, and he was just covering for his speaking out of turn last week. But I hope he's right about the problem being isolated.
pauldroidr2d2
Well-known member
- Jun 8, 2010
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Quite possible. But I don't want a refurbished phone. I'm sure they can't force me to take one. I was never looking for another phone, just agreed to speak with them to help them figure out what was going on.
pauldroidr2d2
Well-known member
- Jun 8, 2010
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No, they can't force you take a refurbished phone. Although Verizon isn't using that term anymore. i don't recall off hand what their new PC term is for the refurbished things.
Honestly, I'm sorry to read that you aren't going to be receiving the test phone. I think that would've been really cool for you to get to do.
Certified Like New, I think, for phones that were returned within the 14-day period. They have another term for older phones.
Yeah, it would have been cool, but I never really thought I was a good candidate for a test phone, anyway, even if they did ever send them out to customers. My reboots are very infrequent. It would be better to send them to people who have much more significant issues. But as someone else said, I too would think they do all of their own testing. Oh well, no biggie.
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