HTC U11 speaker volume issues

[Android Central Question]

I'm having some issues with speaker volume on my HTC U11. When listening to Spotify or watching Netflix through the phone speakers, rather than e.g. a bluetooth speaker, the volume will randomly go up and down. Usually it stays at the lower level (still audible but quieter) for a minute or two, then will jump up to be incredibly loud for a couple of seconds, then fade back down again.

Is anyone else having this problem? Could it be an issue with the USonic Active Noise Cancellation? When I tried to use the earphones with this I just got hissing static.

All software is up to date.

Thanks

 

[mustang7757]

Does this happen on you tube as well? I'll leave a link to register so you can communicate here , as a guest account you can't.https://forums.androidcentral.com/showthread.php?t=409154

 

[Will Morrison]

Sorry - did sign up before posting but don't know why it posted as guest!

No doesn't seem to happen on YouTube weirdly.

 

[mustang7757]

Sorry - did sign up before posting but don't know why it posted as guest!

No doesn't seem to happen on YouTube weirdly.

Try clear data, cache and force stop those 2 apps

 

[Will Morrison]

Try clear data, cache and force stop those 2 apps

No unfortunately it's still doing it.

 

[mustang7757]

No unfortunately it's still doing it.

Strange , I would say safe mode but it would turn off those 2 apps so can't try that .

 

[mustang7757]

Let me see if @msm0511 can help

 

[B. Diddy]

What if you turn off that noise cancellation?

 

[msm0511]

Does it happen in both Music and Theater Mode?

 

[Will Morrison]

What if you turn off that noise cancellation?

I don't think you can?

 

[Will Morrison]

Does it happen in both Music and Theater Mode?

Yes I tried switching and thought it had helped, but then same problem

 

[B. Diddy]

I don't think you can?

Does this help? www.htc.com/sea/support/htc-u11/howto/tuning-your-earphones.html

 

[Will Morrison]

It did help turn off USonic, so at least my earphones are no longer crackly.

Unfortunately I still have the volume problem with the speakers though.

 

[B. Diddy]

Does the phone have an equalizer? If so, does this happen when you turn it off?

 

[Maria Mullis]

Did anyone ever figure this out? The sound fades in and out on my phone too.

 

[Peter Maina1]

Did anyone out there figure out why HTC U11 has it's sound fading in and out while playing music?

 

[B. Diddy]

Welcome to Android Central! Did you already see if there is an EQ setting to turn off?

 

[Peter Maina1]

EQ setting is absent in HTC U11

 

[B. Diddy]

Is this only through the phone's main speaker, or does it also happen with Bluetooth or wired headphone?

 

[Peter Maina1]

Yea. Its only through the phone's speaker. Everthing else works just fine. Very very strange. HTC team also seems not to understand the problem with the phone they manufactured.