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You have been connected to Susane.
Susane: Hi Customer. Thank you for contacting our chat support group. I'd be glad to help you with your concern.
Susane: How are you doing today?
Customer: I'm good, how about you?
Susane: That's great, I am also doing good. Thank you for asking.
Susane: For security reasons, could you please verify the last four digits of your Social Security Number?
Customer: ####
Susane: Thanks for the verification.
Susane: I understand your concern; however, the launch date for this device has been pushed back and we do not have a definite launch date.
Susane: We do not have any Estimated Shipping date.
Customer: okay. do you know if preorders will be shipped out on or before launch date, whenever that is announced?
Susane: We will fulfill the order as soon as we are authorized to by Sprint and they will be shipped on a first in / first out basis.
Customer: okay. does wirefly have phones ready in stock to be shipped out when Sprint gives the okay, or is wirefly itself waiting for a shipment?
Susane: We do not have the phone in stock.
Customer: Is WireFly expecting a shipment before launch day?
Susane: The shipment of the phone "HTC EVO 4G LTE " has been delayed to 2-3 weeks.
Customer: is that delay wirefly exclusive or does it apply to all distributors?
Susane: It is for all the orders of the phone HTC EVO 4G LTE .
Susane: The delay is from Sprint.
Customer: okay, then why is Best Buy sending out e-mails to customers that the new launch day is May 23?
Susane: I have no information about that.
Customer: okay. can you tell me where my preorder stands on the first come first shipped line?
Susane: Unfortunately, I don't have the information as well.
Customer: okay. thank you