I cannot download messages or pics, or send or download MMS, group messages do not come through. I cannot update PRL or Profile.
Here is an update:
My S6 phone was previously with CREDO using Sprint lines, my S6 bought from Credo, is an original Sprint phone.
(Side-note: Credo is overpriced and their customer support is none existent when you have any problem. They did not unlock my fully paid phone when I requested this, it took 2 weeks and hours and hours of being on hold numerous times. I waited on hold over 2 hours one day 1:40 another, etc etc with no help).
I continue to have the same problem. Mint has been useless in assisting me, they said call my previous carrier my phone could be partially locked, which reluctantly, I did and they were useless again, denying any cause could possibly be theirs. Since Mint uses T-Mobile lines, I troubleshooted on their site, and decided to try entering a new access point with T-Mobile's APN, and then I turned off the WiFi and I was able to download my messages, but each time I must turn off my WiFi go to settings, mobile networks and turn Mint off and T-mobile on, get it downloaded and then change it back. It's time consuming and frustrating and utterly RIDICULOUS!
I still get this error message: "power off your device insert service provider UICC that came with the device then power on the device", of course this does not work. I cannot update my profile or PRL without getting the same message. I have spent so many frustrating days and hours on this, wasting my time and neither company will resolve this. It's absurd that when I search for resolution of this issue, this it is not isolated, there are so so many from years ago, and mainly with Sprint phones. The problem must lie with Sprint, but someone in the tech world should have been able to resolve this, since Sprint obviously refuses.
Here is an update:
My S6 phone was previously with CREDO using Sprint lines, my S6 bought from Credo, is an original Sprint phone.
(Side-note: Credo is overpriced and their customer support is none existent when you have any problem. They did not unlock my fully paid phone when I requested this, it took 2 weeks and hours and hours of being on hold numerous times. I waited on hold over 2 hours one day 1:40 another, etc etc with no help).
I continue to have the same problem. Mint has been useless in assisting me, they said call my previous carrier my phone could be partially locked, which reluctantly, I did and they were useless again, denying any cause could possibly be theirs. Since Mint uses T-Mobile lines, I troubleshooted on their site, and decided to try entering a new access point with T-Mobile's APN, and then I turned off the WiFi and I was able to download my messages, but each time I must turn off my WiFi go to settings, mobile networks and turn Mint off and T-mobile on, get it downloaded and then change it back. It's time consuming and frustrating and utterly RIDICULOUS!
I still get this error message: "power off your device insert service provider UICC that came with the device then power on the device", of course this does not work. I cannot update my profile or PRL without getting the same message. I have spent so many frustrating days and hours on this, wasting my time and neither company will resolve this. It's absurd that when I search for resolution of this issue, this it is not isolated, there are so so many from years ago, and mainly with Sprint phones. The problem must lie with Sprint, but someone in the tech world should have been able to resolve this, since Sprint obviously refuses.
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