I cant enable 'Lock Screen Memo' or 'Pointer' on S pen (Tab S4) please help!?

[Android Central Question]

When I attempt to configure the S Pen in advanced features on Tab A4, a number of the features are not available to me. In fact a number of the advanced features (not related to the S Pen are not available to me either.

i.e.
S PEN:
- Pointer
- Screen Off Memo
- Shortcuts,
- Floating Icon
Other Advanced Features:
- Smart Stay
- Multi Window
- Smart Capture
- Palm to Swipe
- Easy Mute

Can anyone explain why this is, and even better, how to fix it?

Thanks in advance.
Signed: Novice

 

[bill-e]

I don't have an answer but how about starting with a screenshot of your software versions. Settings->About Tablet->Software Information.

 

[bill-e]

My first thought would be a Factory Reset