According to Motorola -- Upgrades will still happen this month. Read my exchange with them Below. I have removed my name and email address:
Dear XXXXX,
Thanks for reaching out to Motorola. I’ve reviewed your e-mail and I’m ready to help.
The Free LTE Upgrade will be avalaible this September, but we do not have the specific date.
Please register to the link to recive the notification:
Motorola Xoom Upgrade - Verizon Wireless.
We hope that you find this information useful and look forward to assisting you in the future.
For information about Motorola products and services, please visit us at
Motorola Home - Motorola USA
Thank you for contacting Motorola e-mail support.
Best Regards,
Don
Customer By Web Form (XXXXX XXXXX)09/16/2011 01:01 PM
Don -- What is a reasonable time frame for this upgrade now? Can I expect a notice within 4 weeks, two month, the 1 year anniversary of when I bought the device? Please set my expectations properly. My expectations were not set properly when I bought the Xoom. That is the source of my frustrations. Please, please, please communicate with your consumers!!!
XXXXX
Via Email (Don)09/16/2011 12:32 PM
Dear XXXXX,
Thanks for reaching out to Motorola. I’ve reviewed your e-mail and I’m ready to help.
I sincerely apologize for the inconvenience but rest assured that there will be an update for the Xoom.
All Motorola XOOM tablets on the Verizon Wireless network are eligible to receive an upgrade to support 4G LTE. This includes those that have been unlocked; however, those units must be submitted for upgrade with the original factory software reinstalled and the device relocked in order to receive the upgrade.
For devices that are returned unlocked, Motorola will attempt to complete the upgrade, but may be unable to update the software. In these cases, the device will be returned to the consumer with just the 4G LTE modem installed.
If you would like to be notified when this upgrade is available, visit the following website and register to be notified when available:
Motorola Xoom Upgrade - Verizon Wireless.
We hope that you find this information useful and look forward to assisting you in the future.
For information about Motorola products and services, please visit us at
Motorola Home - Motorola USA
Thank you for contacting Motorola e-mail support.
Best Regards,
Don
Customer By Web Form (XXXXXX XXXXX)09/16/2011 12:20 PM
To whom it may concern,
I’ve been a loyal Motorola product user for the past few years. Recently I’ve owned the Droid, Doroid X, Xoom, and now the Droid Bionic. They are all excellent devices, and I’m very happy with your build quality.
I purchased the Xoom on the very first day it became available on a two year contract with Verizon, with the expectation that I would receive an LTE upgrade “soon”. Its now almost been 7 months without an upgrade. To me that is not soon.
I’ve stopped in several Verizon stores over the past 7 months, and every time I ask they tell me that the upgrade will happen “soon”. When ever I have a customer service issue and I call in, I also ask them about the LTE upgrade. Their answer is always soon.
When I called Verizon yesterday, something different happened. They told me to hold while they contacted Motorola directly. After holding on and off for about 30 minutes, the Verizon representative that helped me said she spoke to someone in your Android Support center (1-800-734-5870). Her conclusion was that Verizon was waiting on Motorola to approve the updates, and I should call and contact Motorola directly, and there was nothing further Verizon could do for me.
I’m not sure who’s fault this really is, but you now have a disgruntled consumer of Motorola products and Verizon Wireless services. I’m very tempted to never do business with either of these companies again.
When, if ever, can I expect my Motorola Xoom to be upgraded to LTE? Will there be any type of compensation for the early adopters of the Xoom like myself who have waited a long time for this upgrade? Is there anything you can do for me now to make me a happy consumer of your products?
Thank you very much,
XXXXX XXXXXXX
XXXXX.XXXXXX@gmail.com