I hate my Galaxy A11,it has cost me. Samsung owes me

[Android Central Question]

This A11 has malfunctioned @most inopportune times. Result loss of money.samsung,give me better fone!

 

[fuzzylumpkin]

Instead of complaining in a random forum, why not make a warranty claim?

 

[B. Diddy]

Welcome to Android Central! Sorry to hear about your problems. What kinds of malfunctions are you talking about? I'll save you some time -- Samsung won't compensate your for any loss of money that you're attributing to your phone. Any kind of lawsuit would require a huge burden of proof on your side, and the legal costs alone would probably bankrupt you.

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[mustang7757]

Reach out to Samsung, in what way your device has failed?

 

[smvim]

Assuming you're just ranting and venting your frustrations, Samsung owes you nothing unless you can provide actual, documented proof that your A11 was intentionally rigged to fail in some way. If all you have is your own completely anecdotal opinion, this is something that you need to look into on your end. There is no massive class action lawsuit of other A11 owners so the assumption that there's some configuration/set up error in your particular phone is a more likely source of whatever problem you're having (you didn't specify). Or in other words, most A11 owners are not experiencing the same issue(s) you are.

The Galaxy A11 class of phones were considered to be in the entry-level category so when you want '...a better phone' you need to avoid buying entry-level, budget-class models and look into buying a higher class model that will have more system resources to compensate for a lot of otherwise quirky shortcomings.. Lower end phones require more careful initial setup that most consumers don't want to be bother with to be usable as daily usage phones.

 

[Laura Knotek]

Sorry you've had a bad experience with your phone. Keep in mind that Android Central forums is made up of volunteers who are Android enthusiasts. However, we are simply volunteers who like to help other people. We are not affiliated with Samsung, Google or any other company, nor are we paid employees.

You'll need to file a warranty claim with Samsung, your carrier or your insurance company, depending on what type of problem you're having and where you purchased your device.

 

[anon(50597)]

The Galaxy A11 class of phones were considered to be in the entry-level category so when you want '...a better phone' you need to avoid buying entry-level, budget-class models and look into buying a higher class model that will have more system resources to compensate for a lot of otherwise quirky shortcomings.. Lower end phones require more careful initial setup that most consumers don't want to be bother with to be usable as daily usage phones.

I'm certainly not agreeing with the OP but I'm also not sure what you're saying is true.
I own the Samsung galaxy A13 5g and it has been a very positive experience. It did not require any more setup that any other Samsung phone. I'm not even sure what you mean. Perhaps you could explain.

 

[smvim]

I'm certainly not agreeing with the OP but I'm also not sure what you're saying is true.
I own the Samsung galaxy A13 5g and it has been a very positive experience. It did not require any more setup that any other Samsung phone. I'm not even sure what you mean. Perhaps you could explain.

I wasn't trashing Samsung's A series of phones,merely stating that it's their low-end, economy classification. It dropped the J series back in 2019 and at that point the A series was their entry-level phones. The A11 was released in 2020
https://www.androidcentral.com/samsung-galaxy-a-series-buyers-guide
If you do want to get picky about semantics, Samsung refers to its A series as 'mid-range' so there is that. But since that is essentially its lowest end series now, aside from the marketing aspect it's their lowest end series.

 

[B. Diddy]

I'm certainly not agreeing with the OP but I'm also not sure what you're saying is true.
I own the Samsung galaxy A13 5g and it has been a very positive experience. It did not require any more setup that any other Samsung phone. I'm not even sure what you mean. Perhaps you could explain.

I think that perhaps what @smvim means is that with budget phones, it may take a little more careful setup to make sure performance is optimized, due to the lower specs. This might include more careful consideration of how many apps (and how big they are) that the user installs, due to lower internal storage. Or perusal of various system settings that might help with memory management.

It sure would help to know what the OP meant by "malfunctioned," though. If it was a true hardware malfunction, then that's just a risk for any piece of tech -- if the phone is still under warranty, that's what the warranty is for. If it's due to some unrealistic expectation that the phone will perform like a flagship, then the user just needs to understand the capabilities and limitations of the budget piece of tech they purchase.

 

[anon(50597)]

Sure. In some circumstances that could be true but many of us don't use a ton of apps. You are correct in those who do need a phone that can handle the extra load.
It has amazed me how an inexpensive phone has handled all my needs including over 2 days of battery life. Memory card for additional storage. Headphone jack. Those are the things that are Important to me and it's funny that they have taken them away from most flagship phones.

 

[B. Diddy]

Sure. In some circumstances that could be true but many of us don't use a ton of apps. You are correct in those who do need a phone that can handle the extra load.
It has amazed me how an inexpensive phone has handled all my needs including over 2 days of battery life. Memory card for additional storage. Headphone jack. Those are the things that are Important to me and it's funny that they have taken them away from most flagship phones.

I would agree that the average user will focus on just a few core apps. But the ones who describe problems on this forum are often trying to do things like play PUBG on a $99 phone, which just isn't going to happen.

It really is nice to see midrange and even budget phones having decent specs these days. It's not like the old days where budget phones were absolutely crippled by measly amounts of RAM and storage. I have a Galaxy A32 5G as a backup phone, and when I did have to use it for about a month, it performed quite admirably. I didn't stick with it, though, because I gotta have my Pixel camera!

 

[anon(50597)]

I would agree that the average user will focus on just a few core apps. But the ones who describe problems on this forum are often trying to do things like play PUBG on a $99 phone, which just isn't going to happen.

It really is nice to see midrange and even budget phones having decent specs these days. It's not like the old days where budget phones were absolutely crippled by measly amounts of RAM and storage. I have a Galaxy A32 5G as a backup phone, and when I did have to use it for about a month, it performed quite admirably. I didn't stick with it, though, because I gotta have my Pixel camera!

I do forget that most of the people on here are not average users but power users so I agree, except I have no idea what PUBG is. LOL.

I agree and remember the days when cheaper phones were garbage. I think the advancement in technology has slowed to the point where they have caught up in a lot of aspects. You're paying for a better camera or the ability to pay PUBG. I'm more of an average user who enjoys talking about technology so I often get lost in the power user cloud. It's nice to have back and forth conversations like this.

 

[fuzzylumpkin]

I do forget that most of the people on here are not average users but power users so I agree, except I have no idea what PUBG is. LOL.

I agree and remember the days when cheaper phones were garbage. I think the advancement in technology has slowed to the point where they have caught up in a lot of aspects. You're paying for a better camera or the ability to pay PUBG. I'm more of an average user who enjoys talking about technology so I often get lost in the power user cloud. It's nice to have back and forth conversations like this.

PUBG (Player Unknown's Battle Ground) is basically Fortnite without the building.

 

[anon(50597)]

PUBG (Player Unknown's Battle Ground) is basically Fortnite without the building.

Thank you. I'm not into computer games (I'm an old fart) so I had never heard of it. I can see where you would need more power to play these modern games.

I'm amazed to see people walking down the street, walking their dogs, driving, etc. and have their phone in their face the whole time. I'm attached to mine but in a different way. I use mine more for gathering information. Directions. Purchases. Stock market. These things require much less power to access. I do stream music but even that doesn't use too much battery. If things progress as they are going battery technology will need to improve or people will need to carry giant battery packs pretty soon.

 

[Laura Knotek]

Thank you. I'm not into computer games (I'm an old fart) so I had never heard of it. I can see where you would need more power to play these modern games.

I'm amazed to see people walking down the street, walking their dogs, driving, etc. and have their phone in their face the whole time. I'm attached to mine but in a different way. I use mine more for gathering information. Directions. Purchases. Stock market. These things require much less power to access. I do stream music but even that doesn't use too much battery. If things progress as they are going battery technology will need to improve or people will need to carry giant battery packs pretty soon.

I'm not young nor into gaming on a phone either, but I do like to stream YouTube and Netflix on my phone, mainly when I'm killing time like waiting during appointments. I can understand that gaming would also be a good activity during those times for people who like it.

 

[anon(50597)]

I'm not young nor into gaming on a phone either, but I do like to stream YouTube and Netflix on my phone, mainly when I'm killing time like waiting during appointments. I can understand that gaming would also be a good activity during those times for people who like it.

My wife likes to stream shows, Netflix etc. but she does it on her iPad. Even I surf at night on my Samsung tablet. My eyes can't do that in a tiny phone.

I have a phone, a tablet and a laptop, all for different reasons. Some people use their phone for everything. We're all different I guess.

 

[Laura Knotek]

My wife likes to stream shows, Netflix etc. but she does it on her iPad. Even I surf at night on my Samsung tablet. My eyes can't do that in a tiny phone.

I have a phone, a tablet and a laptop, all for different reasons. Some people use their phone for everything. We're all different I guess.

I just don't want to carry around a tablet for those appointments. I do prefer to use my tablet to read ebooks, though. That's something I don't do on my phone.

 

[anon(50597)]

And where is the OP? I want to find out if Samsung gave him his money back.

 

[anon(50597)]

I just don't want to carry around a tablet for those appointments. I do prefer to use my tablet to read ebooks, though. That's something I don't do on my phone.

Yup. I'm rarely in a situation where I would carry my tablet but, if I know I'm going to be waiting a long time, it's going in my Timbuk2 bag! For ebooks I have my Kindle. Each device has a purpose.

Perhaps this is where foldables will become popular.

 

[tadpoles]

Earlier I had an iPhone 13 Pro Max and a latest gen 12.9" iPad Pro. That's is not a weak solution and for all of the iPad Pro's technical merits I just found it to be a hassle to carry with me. I didn't want to feel that way and I fought the feeling but in the end I sold it and rhe iPhone.

Since March I've had the S22 Ultra and some tertiary phones and I've found that I prefer the experience and portability that the Ultra provides. I don't know what Autumn will be but I'm fonna tey hard to be content for a bit.

Carrying a separate tablet is, unfortunately, a hassle for me.