Question I hear them but they don't hear me question.

[Toadman]

Hello, sorry if this is in the wrong place but I have a question. My Samsung A14 quit so I got a new Motorola Moto G 5G. When at home ALL of my calls are clear on my end but the person on the other end only hears bits and pieces of my voice, I constantly hear them say "hello" "hello", which is very irritating. I show full signal, I don't live in the sticks. I can make the same calls on my sons Samsung A21 with no issues. I had no issues with my old phone. I tried wifi on and off with no difference. Any ideas? I have Metro Pcs by the way but maybe not for long. Thanks. ( I haven't had a chance to go back to the Metro place yet).

 

[Toadman]

Ok, I just got back from Metro. Of course everything looked good. They did a reset and told me to wait 30 minutes before using and if it keeps doing the issue they would replace it. We'll see.

 

[tube517]

Are you in the US?

Does your phone have wifi calling> If so, turn it off and try again

 

[Toadman]

Hello, thanks for the reply. Yes in the US, I'm in north Texas. I tried wifi on and off. I tried turning it on and off. Strange that I can use my sons Samsung A14 standing in the same place and it doesn't have the same issue.

 

[tube517]

Have you reset network connections? Never mind the Metro reset.

 

[Toadman]

No, I'm not sure how to do that. And I'm not sure what they reset today when I went in. (Maybe they did that too) ?

 

[Toadman]

Ok, I see "reset mobile network settings". Is this it?

 

[tube517]

Ok, I see "reset mobile network settings". Is this it?

Read this first. You could lose some info if you reset network settings.

 

[Toadman]

Is there an attachment?

 

[B. Diddy]

Is there an attachment?

There's an embedded link in the word "this" in tube517's post.

 

[B. Diddy]

Also, are you using a Bluetooth headset while making calls? If not, what about speakerphone calls vs normal calls?

 

[Toadman]

There's an embedded link in the word "this" in tube517's post.

Ok, thanks. I didn't see that.

 

[Toadman]

Also, are you using a Bluetooth headset while making calls? If not, what about speakerphone calls vs normal calls?

No Bluetooth, and I didn't try speaker. After I got home yesterday I tried it out and it's fine now after whatever they did at Metro yesterday. I appreciate everyone's replies and hope that this stays good. Thanks.