I reserved a week ago. Do they send us an email?

[Blues Fan]

So I got an email last week to reserve the Note 20. Anyway do they send us with an email with a special link so we can get the extra $50 credit?

 

[Flytetymex]

I reserved it when the option first became available and now, while reading through all these threads, I just got an email from Samsung providing me a link and I just pre-ordered my 512 Ultra Mystic Black. It still doesn't work for me in the Samsung Shop app though. But yes, they do email you.

 

[Blues Fan]

I reserved it when the option first became available and now, while reading through all these threads, I just got an email from Samsung providing me a link and I just pre-ordered my 512 Ultra Mystic Black. It still doesn't work for me in the Samsung Shop app though. But yes, they do email you.

Ok so I'm in and when I go to "place order" the button is greyed out. Can we get the cart ready but won't let us order until 12am?

 

[PhabPhan]

You should have been able to order, I've had no problem doing so using the link from the email.

 

[Flytetymex]

Maybe you're missing some sort of selection. There are a lot of missable options so double check those.

 

[Apple2Droid]

I'm not sure I'm buying, but I wanted to see if the promos work. When I clicked on the email link I don't get a $50 credit. Customer support is supposed to be emailing me a code later. If anyone else had an issue with the $200 accessory promo reducing to $150, they're supposed to be working on that as well.

 

[Katrina White1]

I had issues trying to order from work. It wouldn't accept my employee discount, but I wouldn't budge! Once home, it went through like butter. Maybe try using a different browser?

 

[Tarah Sorber]

I tried to order but it didn’t give me an option for Verizon device payments.

 

[CKwik240]

I got the email earlier today, but I was already able to preorder with the additional $50 credit a couple hours before the email arrived.

 

[Gary02468]

I'm not sure I'm buying, but I wanted to see if the promos work. When I clicked on the email link I don't get a $50 credit. Customer support is supposed to be emailing me a code later. If anyone else had an issue with the $200 accessory promo reducing to $150, they're supposed to be working on that as well.

Yesterday, when I clicked on the pre-registration pre-order email on my PC and started to place my pre-order, it showed a $200 credit up until the final checkout step, when it mysteriously and silently changed to $150 and the total went up by $50, compared to the supposedly final total that was shown just before the checkout step.

I went back and retried the whole process a few times with the same result. Then I tried it from my phone instead, and it worked properly with the full $200 credit.

EDIT: Just this morning, I received an updated pre-order invitation from Samsung that started with "whoops!", and said to use the new email in place of the old one in order to fix the problem. But I had already fixed it by doing it all from my phone.

 

[Flytetymex]

I had issues trying to order from work. It wouldn't accept my employee discount, but I wouldn't budge! Once home, it went through like butter. Maybe try using a different browser?

How are you able to add an employee discount?

 

[Katrina White1]

Samsung offers my employer a discount, so I make all my purchases using the account under my work email.