If Verizon ranks at the top of the list ...

[skatergirl]

One can only imagine what one might get elsewhere!

Verizon at one time did provide excellent customer service. Now it is just too big of a company and it has lost touch with its customers.

Below is from the Twitter "brag" feed

For Third Consecutive Time, J.D. Power And Associates Study Ranks Verizon Wireless Highest In Customer Care

 

[pcabe5]

I wonder who they surveyed. I would disagree with the results.

Sent from my ADR6425LVW using Tapatalk 2

 

[MrSmith317]

I would have to agree.. Maybe they rank last in tech support but their customer service is great. Lie to them all day and get free stuff...the customer is always right. Even when they can't fix your phone, or tell you when the update is coming.

 

[anon(94115)]

I second what Mr. Smith just said.

 

[skatergirl]

I disagree. If you have a legitimate serious customer service issue, it does not get resolved without a lot of screaming and then emails to the corporate headquarters. For every day issues, yes, Verizon is great. Just don't call with something complicated.

 

[anon(94115)]

that is more the tech support side of things. The first person you talk to is 19 times out of 20 a customer service person with a "script" of things to look for before moving you to actual tech support.

When I have an issue, I tell the first person that I have done the Factory reset, uninstalled and reinstalled the app....whatever they want to hear to get it bumped to an actual tech guy. he takes care of the complicated stuff

 

[taylorz_412]

I would have to agree.. Maybe they rank last in tech support but their customer service is great. Lie to them all day and get free stuff...the customer is always right. Even when they can't fix your phone, or tell you when the update is coming.

Completely agree with this I have never had a problem that they haven't done the most they can to fix it

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