I finally got my issue resolved by following Cottonballs' instructions. Thank you so much Cottonballs! I just installed the new version of entune 3.2 today, my previous one was 2.1. I've so busy and did not follow up with the posting here. I wish I got that fixed earlier. I suggest ddgilli24 to try these instructions too. The time it took to download those two files was about 35 minutes but it's well worth. I finally got my caller ID displayed for incoming calls and outgoing calls.