[Instruction] How to get a new phone and keep (legacy) Unlimited Data on Verizon

[Simon_y7]

Re: [Instruction]How to Keep Unlimited Data on Verizon

Curiously, after I passed my upgrade eligibility to my son, the plan somehow changed and the $8 insurance coverage on my line has disappeared.

 

[DayThyme]

Re: [Instruction]How to Keep Unlimited Data on Verizon

Curiously, after I passed my upgrade eligibility to my son, the plan somehow changed and the $8 insurance coverage on my line has disappeared.

you seem to have a lot of weird things happen to your line. Just call and Verizon will put the insurance back on your line. You may even be able to do it online yourself. It is a feature, so go to change features.

 

[Simon_y7]

Re: [Instruction]How to Keep Unlimited Data on Verizon

I think it's the result of Best Buy Mobile fiddling with my order for two weeks. I'm 10 days until switching to the new phone, and, to be honest, I'm reluctant to touch my account an extra time until then. I verified today that my unlimited data were still there. I wasn't sure if that was still the case after they had already disappeared once, together with the hotspot. Now just holding my fingers crossed for January 1.

 

[Foyt20]

Best Buy Mobile lets me keep Unlimited Data Plan on Verizon?

they have the Note3 on upgrade for $199. When they get to the plan section when adding the phone to your cart, the screens state it needs a data plan. It does not give any other options than "Keep My existing plan". Has anyone tried this successfully?

 

[DayThyme]

Re: Bestbuy Mobile Lets me Keep Unlimited Data?

they have the Note3 on upgrade for $199. When they get to the plan section when adding the phone to your cart, the screens state it needs a data plan. It does not give any other options than "Keep My existing plan". Has anyone tried this successfully?

Yes, a friend of mine did that. It continued to show her as having unlimited data UNTIL 6 hours after she activated the phone. Verizon switched her to a 2GB data plan. She raised holey heck and was able to get her unlimited data restored and kept the phone but it took days of phone calls to Verizon and faxing in her BB receipt to get anyone to do it. No one can tell you if you will be as lucky as she was.

 

[Foyt20]

Re: Bestbuy Mobile Lets me Keep Unlimited Data?

Crap.... aint no body got time for that.

 

[Foyt20]

Re: Bestbuy Mobile Lets me Keep Unlimited Data?

Yes, a friend of mine did that. It continued to show her as having unlimited data UNTIL 6 hours after she activated the phone. Verizon switched her to a 2GB data plan. She raised holey heck and was able to get her unlimited data restored and kept the phone but it took days of phone calls to Verizon and faxing in her BB receipt to get anyone to do it. No one can tell you if you will be as lucky as she was.

Any specific argument she mad to finally get it to go through? Or just had to peck away over and over?

And double crap, I cross posted this. Oh well.

 

[DayThyme]

Re: Bestbuy Mobile Lets me Keep Unlimited Data?

Any specific argument she mad to finally get it to go through? Or just had to peck away over and over?

And double crap, I cross posted this. Oh well.

She told them her contract that was renewed said keep existing plan and they went and changed her without her authorization. She explained she never picked a new plan so what they did was to pick a plan for her when she signed up for keep existing plan and that that wasn't authorized by her.

Best Buy mobile is a verizon authorized dealer, and if Verizon has a problem with how best buy mobile's site is set up, they need to take it up with best buy mobile but not make unauthorized changes to a subscriber's plan.

That kind of stuff.

 

[Foyt20]

Re: Bestbuy Mobile Lets me Keep Unlimited Data?

Excellent. I have chatted with two reps and one said it would be no issue, I am waiting for a response from the second. Fingers crossed. If the second one says the same thing, I am pulling the trigger on it.

 

[otwok]

Re: Bestbuy Mobile Lets me Keep Unlimited Data?

My convo with the online Best Buy Rep.

Hi Carrie
Thank you for contacting Best Buy, my name is Carrie.

How may I assist you today?
I am currently a verizon wireless customer
i am out of contract now as it just ended
however I currently am grandfathered with an unlimited data plan
if I go through BB Mobile to extend my contract and get a new phone via new contract would I still be able to keep my unlimited ata plan?

You can use the upgrade feature and keep your current plan.
Would Verizon honor that plan as they do not allow that option on their website?
You just select keep current plan.



Have I answered all your questions today?
I haven’t received a response to my question. Do you still need assistance?
no thank you

 

[DayThyme]

Re: Bestbuy Mobile Lets me Keep Unlimited Data?

Excellent. I have chatted with two reps and one said it would be no issue, I am waiting for a response from the second. Fingers crossed. If the second one says the same thing, I am pulling the trigger on it.

if they were best buy mobile reps, that won't hold any water with verizon. What worked with verizon was the printed invoice showing keep existing plan. Also take screen shots of it showing keep existing plan.

- - - Updated - - -

My convo with the online Best Buy Rep.

as above, verizon won't honor what a best buy rep tells you. But my friend had success with the written invoice. Take screen shots, too.

 

[otwok]

Re: Bestbuy Mobile Lets me Keep Unlimited Data?

if they were best buy mobile reps, that won't hold any water with verizon. What worked with verizon was the printed invoice showing keep existing plan. Also take screen shots of it showing keep existing plan.

- - - Updated - - -

as above, verizon won't honor what a best buy rep tells you. But my friend had success with the written invoice. Take screen shots, too.

I was going to go in person to a Best Buy Mobile store. I always prefer in person.

Maybe it is just a glitch in their system.

 

[Foyt20]

Re: Bestbuy Mobile Lets me Keep Unlimited Data?

Well, just did it. Picking it up after work. Took screen shots of every screen, waiting for my confirmation email.

Sent from my Galaxy Nexus using Tapatalk

 

[Foyt20]

Re: Bestbuy Mobile Lets me Keep Unlimited Data?

And now have a printout of the order screen in my account that specifically states Keep my existing data plan.

 

[otwok]

Re: Bestbuy Mobile Lets me Keep Unlimited Data?

Let us know how it works out for you. If it works out it may be another avenue to try. Thanks!

 

[DayThyme]

Re: Bestbuy Mobile Lets me Keep Unlimited Data?

I was going to go in person to a Best Buy Mobile store. I always prefer in person.

Maybe it is just a glitch in their system.

For sure you will be switched off of unlimited data if you do it in store.

 

[DayThyme]

Re: Bestbuy Mobile Lets me Keep Unlimited Data?

And now have a printout of the order screen in my account that specifically states Keep my existing data plan.

If it doesn't work, don't wait too long to return the phone because you have a limited amount of time that they can switch you back to unlimited data. I have read at 14 days your contract is locked and they can't switch you back.

 

[Foyt20]

Re: Bestbuy Mobile Lets me Keep Unlimited Data?

Thats in the cards too. It would be tomorrow. But I'm crossing my fingers.

Sent from my Galaxy Nexus using Tapatalk

 

[otwok]

Re: Bestbuy Mobile Lets me Keep Unlimited Data?

For sure you will be switched off of unlimited data if you do it in store.

yea I just found that out. I went to the store and they said "no no" so I left. Made no changes. I guess I have no choice but to do it online.

 

[DayThyme]

Re: Bestbuy Mobile Lets me Keep Unlimited Data?

Thats in the cards too. It would be tomorrow. But I'm crossing my fingers.

Keep us posted. Like I said, my friend saw her unlimited drop off at about 6 hours after activation.