dss2000
Well-known member
- Jan 21, 2012
- 727
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Re: [Instruction] How to Keep Unlimited Data on Verizon
There seems to be a wide variation in experience people have reported depending on which CSR rep they get. If there was a determined effort by Verizon to eliminate the loophole they would. The process is completely within Verizon's rules so yes you don't have to hide it. My suspicion is that there is something within the Verizon commission schedule that would prompt many CSR reps, especially the ones in the retail stores to mislead, apply strong sales pressure, raise uncertainty and fear, and frankly lie. Only employee's I see behave that way are ones on commission. So I tend to rather avoid going to retail stores and handle the whole thing online with as minimal interaction with CSR reps as possible.
I was using the upgrade-dumb-phone-line-move-new-phone-to-UDP-line strategy. I couldn't figure out how to get the new phone active on the UDP line using the Web site, so I called customer service. After trying to explain what I needed done, the CSR said she knew I was going through the convoluted process to get the contract price on the new phone and keep UDP, and said "No problem, I understand, and I will take care of it for you". And she did. She even asked about getting insurance on the new phone, which I was worried about. I have verified that the UDP is still on the line which has the new phone, and the contract extension is on the dumb-phone line, with the dumb phone still active. I guess I was lucky in which CSR I got. The process is clearly "legal" and there is no need to try to hide what you are doing.
There seems to be a wide variation in experience people have reported depending on which CSR rep they get. If there was a determined effort by Verizon to eliminate the loophole they would. The process is completely within Verizon's rules so yes you don't have to hide it. My suspicion is that there is something within the Verizon commission schedule that would prompt many CSR reps, especially the ones in the retail stores to mislead, apply strong sales pressure, raise uncertainty and fear, and frankly lie. Only employee's I see behave that way are ones on commission. So I tend to rather avoid going to retail stores and handle the whole thing online with as minimal interaction with CSR reps as possible.