Issues with Note 8

[leodgr81]

Ok, so far I have discovered 2 issues with my Note 8 on Verizon. I can't change the notification sound for text message from the Verizon Alert using the Samsung Messaging App. Next issue is the camera, I cannot get into the settings. When I am in the Camera App and go to settings the setting page opens for about 2 seconds then disappears. Hopefully I will not find any other issues.
Is anyone else having similar issues or other ones?

 

[amyf27]

Not at all. Sounds like perhaps a Verizon version issue (?)

 

[Tarah Sorber]

I have Verizon and I do not have these issues with my note 8

 

[leodgr81]

I got the notification sound for text messages solved but I still can not get into the camera settings. When I open it closes after 2 seconds. I tried opening it when the camera is open and also from in the app section and it does the same thing opens for 2 seconds and then closes. I can't change any of the settings for the camera. What am I missing here?

 

[evohicks]

I got the notification sound for text messages solved but I still can not get into the camera settings. When I open it closes after 2 seconds. I tried opening it when the camera is open and also from in the app section and it does the same thing opens for 2 seconds and then closes. I can't change any of the settings for the camera. What am I missing here?

I know it's a pain but consider a factory reset if it doesn't clear, but first try clearing the cache on reboot, might be worth a go before a reset.
Did you try restarting the phone?

 

[scassel]

Verizon version here and can't duplicate either. I would stop by a store.

 

[anon(238680)]

I can't change any of the settings for the camera. What am I missing here?

Go to Settings, Apps, find the Camera. Do a force stop, clear cache and clear data. Reboot and see if that helps.

 

[leodgr81]

So I disabled the camera - force stop - cleared cache - power down - restart - enable camera and still no settings menu. I think I might call verizon before I do a factory reset. I wonder if I can use smart switch do a backup then factory reset then restore so I don't have to go through the process of installing everything that took me 2 days to do.

 

[leodgr81]

ok so I backed up Mote using smart switch did a factory reset then a restore with smart switch and Camera settings page now works..........issue resolved

 

[anon(238680)]

.issue resolved

Congratulations! Glad you got it fixed.

 

[smooches680]

ok so I backed up Mote using smart switch did a factory reset then a restore with smart switch and Camera settings page now works..........issue resolved

Where did you find the camera settings?

 

[tjk17]

Ok, so far I have discovered 2 issues with my Note 8 on Verizon. I can't change the notification sound for text message from the Verizon Alert using the Samsung Messaging App. Next issue is the camera, I cannot get into the settings. When I am in the Camera App and go to settings the setting page opens for about 2 seconds then disappears. Hopefully I will not find any other issues.
Is anyone else having similar issues or other ones?

Hi Everyone! I'm new to the forum, but I've always been a lurker! I've been a loyal Note owner, and received my pre-order last Thursday. Since then, I have noticed two things:

1. Headphones - when I use the AKG headphones that came with the phone, the sound still comes from the phone, and not the headphones. I have to restart the phone in order for the sound to go through the headphones! Is anyone else experiencing this or is there a setting that I need to toggle?
2. Marco Polo App - I use this app often. On my Note 4 and Note 5, the video quality (when I'm recording) was always clear. When I record a video with the Note 8, it's a little grainy. Let me be clear and say that the video and camera outside of the app is perfection; it's only when I use the app, the quality is not par at all. What could this be?

I'm thinking about exchanging for another Note 8 if these two items are true defects with the phone. Has anyone experienced either of my issues? Do you think I should return and ask for another Note?

Thanks in advance!

P.S. - I'm a Sprint customer.

 

[leodgr81]

Where did you find the camera settings?


Open up the camera app and on the upper right you will see the settings wheel click on that

 

[toenail_flicker]

Hi Everyone! I'm new to the forum, but I've always been a lurker! I've been a loyal Note owner, and received my pre-order last Thursday. Since then, I have noticed two things:

1. Headphones - when I use the AKG headphones that came with the phone, the sound still comes from the phone, and not the headphones. I have to restart the phone in order for the sound to go through the headphones! Is anyone else experiencing this or is there a setting that I need to toggle?
2. Marco Polo App - I use this app often. On my Note 4 and Note 5, the video quality (when I'm recording) was always clear. When I record a video with the Note 8, it's a little grainy. Let me be clear and say that the video and camera outside of the app is perfection; it's only when I use the app, the quality is not par at all. What could this be?

I'm thinking about exchanging for another Note 8 if these two items are true defects with the phone. Has anyone experienced either of my issues? Do you think I should return and ask for another Note?

Thanks in advance!

P.S. - I'm a Sprint customer.

based on the headphone jack issue I would exchange asap

 

[Gary02468]

I got the notification sound for text messages solved

In case anyone else runs into the same problem, what was your solution?

 

[jb4kats]

So I disabled the camera - force stop - cleared cache - power down - restart - enable camera and still no settings menu. I think I might call verizon before I do a factory reset. I wonder if I can use smart switch do a backup then factory reset then restore so I don't have to go through the process of installing everything that took me 2 days to do.

Are you scrolling to the left while the camera is open?

 

[Jadams2276]

I had the same problem with the camera settings. Go into the developer settings, under applications, and deselect "do not keep activities".

 

[c2gemineyes]

Did u ever figure out what the problem was for ur camera settings issue? I have the Same problem.