"I've ordered my Nexus 6P" (Order & Shipping Discussion)

[jasonaward]

Did you miss the part where they kept filling in same model orders placed a week after mine until they ran out of inventory. If they had started filling orders in FIFO basis, and then ran out of inventory before they get to mine, I would not be angry at all. It would then be my fault for not ordering as early as the people who got their orders filled. I would then wait until my date passes before making any complaints, and even be fine with a $25 credit if they missed the delivery date a bit. The reason I am so angry right now is I did my part, and ordered pretty early on launch day. Google didn't do their part and ship the earlier orders before the later orders. Now I get my phone, possibly just before the last moment the deadline passes, while another gets theirs two weeks earlier than their deadline.

You still didn't answer my question. Are you past your estimated delivery date yet? UNTIL they tell you that they are going to miss it, you should have at least some faith that they won't.

 

[Jta]

I ordered the same but mine is still in pending

 

[rajendra82]

You still didn't answer my question. Are you past your estimated delivery date yet? UNTIL they tell you that they are going to miss it, you should have at least some faith that they won't.

There is difference between just being a good enough shipper (get everyone's phone there by the estimated date, pad the estimated date by a bunch so you have a low chance of missing anyone), and a good shipper (good inventory management, relatively accurate delivery estimates that are sooner rather than later, and orderly processing of each model line so everyone's orders progress through the pipeline in a logical manner as long as inventory is available). You are confusing Google being a good enough shipper this year with them being a good shipper (e.g. Amazon). I guess my standards are higher than yours.

I am quite certain they will send my phone to me by delivery date, but that is just good enough shipping. I am 100% certain I would have been more satisfied if they had shipped each model line FIFO.

 

[jasonaward]

Here is another analogy... What if you ordered a certain meal item and the waiter told you it would take 30 mins... meanwhile others are ordering the SAME meal after you and then they get their meals quickly.... you ask the waiter and his answer is... well I did tell you 30 mins and it has been just 20....

You have to also keep in mind that there are multiple shipping points here... so now you want to have multiple people at different restaurant locations who were quoted the same amount of time to be serviced in a FIFO order? This is all insanity. If anything we should be happy that we're getting the phones BEFORE we were quoted and thanking Google. Until someone specifically misses their estimated ship date without communication from Google, then no one should be complaining. So far, I haven't heard this happening to a single purchase. We were all quoted 30, some received their food at 10 minutes and some will receive their food at 20. Forbid the thought that someone might actually receive it at the time they were quoted.

 

[So Cold]

There is difference between just being a good enough shipper (get everyone's phone there by the estimated date, pad the estimated date by a bunch so you have a low chance of missing anyone), and a good shipper (good inventory management, relatively accurate delivery estimates that are sooner rather than later, and orderly processing of each model line so everyone's orders progress through the pipeline in a logical manner as long as inventory is available). You are confusing Google being a good enough shipper this year with them being a good shipper (e.g. Amazon). I guess my standards are higher than yours.

Did you mean to type FedEx not Google?

 

[SaddleSC]

32GB Aluminum ordered on 10.12, shipped yesterday, arriving today.

I paid for overnight delivery and at this point, I consider it the best $18 I have ever spent...I am so excited for this phone!

 

[Mtn_Scott]

This thread reminds me why humanity deserves it fate.

First,It's a phone.
Second, If your expected delivery date has not passed, you have nothing to [language removed] about, that is the only promise you have been made.
Third, mehh,don't care that much.

6P 32 GB Aluminum ordered 10/11 with a new FI invite. Pending, excited but patient.

 

[jasonaward]

There is difference between just being a good enough shipper (get everyone's phone there by the estimated date, pad the estimated date by a bunch so you have a low chance of missing anyone), and a good shipper (good inventory management, relatively accurate delivery estimates that are sooner rather than later, and orderly processing of each model line so everyone's orders progress through the pipeline in a logical manner as long as inventory is available). You are confusing Google being a good enough shipper this year with them being a good shipper (e.g. Amazon). I guess my standards are higher than yours.

No, my standards are quite high. I order almost everything I purchase online, a large portion of which comes from Amazon. How often does Amazon deliver early? Almost never. How often do they deliver late? Almost never. They are ON TIME. And so far, Google has been early. So I think to make the assumption that Google should be early for everyone is insanity.

 

[Robbie317]

You still didn't answer my question. Are you past your estimated delivery date yet? UNTIL they tell you that they are going to miss it, you should have at least some faith that they won't.

You are also assuming everyone on the internet and in this forum is telling the 100% truth on when they placed their orders.... I've seen several people who've claimed to of ordered after me with the same color and memory size get charged and tracking before me... But as you said mine still shipped 3 days before the expected ship by date..... based on the tracking I'll have it tomorrow and my estimated delivery date was October 30 - November 3rd.... as long as FedEx does their job I'll have it on October 29.....

Even seen a couple of people claim they walked up to the FedEx building on Saturday to pick up their device and they had it in hand but when others pressed them for pics they just seemed to disappear from the forum...

 

[rajendra82]

There's not 1 line in 1 location making 1 model of phone and delivering to 1 location. They also don't make the phones and then decide where they go. When you make an order the tracking starts then and you are assigned to a plant and at the mercy of that location and any problems they have.

I know we all wish it was just a simple FIFO but that's not how it works and Google is not the only one.

If there is a problem at the plant where my phone is being made, I would gladly take the phone from another plant that is the same model and color. It's not like my phone is being made with my name engraved on the silicon of the SoC, and if the specific Chinese worker assigned to make my phone called in sick, my phone is delayed, because only he knows how to spell my name on the SoC engraving and what font to use. They make a bunch of Aluminum 64 GB phones (at one or more plants, I am not sure). They put a container full of phones on a ship, and then ship it to one of two warehouses we know about. Once they are ready to ship, the workers go back and pick up a crate of phones and bring it to the shipping department. it is at that point where the person deciding which order goes to processing, It should be FIFO for the orders for that model. I understand that the East coast warehouse has different stock that the West coast one, and each model stock runs out at different times of gets filled at different rates. But between two East coasters ordering the same phone coming out of the same warehouse, the earlier order MUST be assigned to be filled before the later order.

 

[So Cold]

If there is a problem at the plant where my phone is being made, I would gladly take the phone from another plant that is the same model and color. It's not like my phone is being made with my name engraved on the silicon of the SoC, and if the specific Chinese worker assigned to make my phone called in sick, my phone is delayed, because only he knows how to spell my name on the SoC engraving and what font to use. They make a bunch of Aluminum 64 GB phones (at one or more plants, I am not sure). They put a container full of phones on a ship, and then ship it to one of two warehouses we know about. Once they are ready to ship, the workers go back and pick up a crate of phones and bring it to the shipping department. it is at that point where the person deciding which order foes to processing, it should be FIFO.

Again, not how it works. It's not that simple.

I wish my phone was delivered by a unicorn farting rainbows too but sadly we have reality to deal with.

 

[rajendra82]

No, my standards are quite high. I order almost everything I purchase online, a large portion of which comes from Amazon. How often does Amazon deliver early? Almost never. How often do they deliver late? Almost never. They are ON TIME. And so far, Google has been early. So I think to make the assumption that Google should be early for everyone is insanity.

The reason Google is early is because their delivery estimates are padded. If they are early, they should be early, but not in some random filling order. If they miss, they miss everyone (same model, same warehouse) after a certain order date and time cutoff. Then all the guessing is taken out, and this thread would be much shorter.

 

[So Cold]

The reason Google is early is because their delivery estimates are padded. If they are early, they should be early, but not in some random filling order. If they miss, they miss everyone (same model, same warehouse) after a certain order date and time cutoff. Then all the guessing is taken out, and this thread would be much shorter.

Go read the MXPE shipping thread, gain a little perspective, and then come back here and complain.

 

[Red M]

"That crazy manatee speaks nothing but the truth!"

You are so right. These are first-world problems and people need to man(or woman)-up.

That being said, it sucks to read "Ordered mine yesterday, it shipped today!!" posts when people (like me) have been waiting 28 days and probably have another 15-20 days to go.

 

[Red M]

My last post was referring to the post by Mtn_Scott...apparently i suck at posting haha

 

[rajendra82]

Again, not how it works. It's not that simple.

I wish my phone was delivered by a unicorn farting rainbows too but sadly we have reality to deal with.

If it is not simple, why has every other piece of electronics I have ordered has shipped in an orderly fashion then? If everyone else can do it, it is simple. Either that or only Google does not have access to those unicorns. May be they should use their own search engine to find a breeder.

 

[ReggieTee]

"I've ordered my Nexus 6P" (Order & Shipping Discussion)

Are they past their estimated delivery date yet? So far, most people are receiving their phones early. Until they pass their estimated delivery date, no one really has anything to complain about.

I can complain. If they are shipping early, I am well within my right to hope mine ships early also. It's just more frustration with a Google launch. Rarely does one order anything and only receive it a month later. It's insane lol.

 

[Seth B]

If it is not simple, why has every other piece of electronics I have ordered has shipped in an orderly fashion then? If everyone else can do it, it is simple. Either that or only Google does not have access to those unicorns. May be they should use their own search engine to find a breeder.

"Shipped in an orderly fashion" only means you were pleased with the outcome. It does not take into account all of the people that ordered the same item and were not pleased with the outcome due to the wrath of the logistics gods. Your "every other piece of electronics" argument is moot and shows you have a conceptual misunderstanding of large-scale logistics and massive product launches such as this. I do however, hope that your N6P makes it into your hands in all due haste.

 

[jlukes]

So I had a credit card issue and had to cancel my order two days ago and replace it (2 32 GB aluminum).

Was showing as preordered and Nov 13-16th for delivery Monday and Tuesday.

As of this morning, it is showing Processing, but still showing Nov 13-16 delivery (I paid for overnight shipping). I am confused.

 

[qnet]

I think one of the main issues some people may have is they are judging the Google launches like the Apple launches. Popular electronics and phone launches are aways a frenzy, even for Apple.

Apple is a lot better at doing this but, they have had their problems also. Last year their site crashed it was so many orders. The 128GB, which I ordered; was the last phone shipping and the hardest to get. That's why I'm no surprised by what's happening now. Disappointed, but not surprised.

I like Google's online model, but what's cool about the Iphone is sometime you can go staight to the store a few days after launch and still get one. I did that last year with the 6+ The only problem I had was dealing with At&t, but that's another story.

I don't have a problem with people complaining, I know it's frustrating. For me, while I want the phone. I already have a lot of phones so I can wait. I'm even tempted to get a 5x.