"I've ordered my Nexus 6P" (Order & Shipping Discussion)

[cbryancan]

I just ordered a 128 GB Frost, and literally one second after I ordered it, it appeared on my desk with a note that said "Just to spite all those people on the Android Central Thread. Love, Sundar."

 

[trimfast]

It is not about unicorns, rainbows or anything else. It is about the same phone, in three storage and color options not shipping at the same time. At the very least, this is a failure on some part of the manufacturing processing not having their color, or storage option ready to go, or their distribution chain.

Reasonable expectation says that if one variant is shipping, all should be shipping. They had a month to make sure it was ready after the announcement. They had even more time before the announcement to know the rate of their manufacturing levels.

We have seen all colors in the wild at events. Seeing this, means they were able to manufacture the colors. So at this point, I do not see this being a reasonable explanation.

Lastly, I believe everyone has a right to be upset with those who are getting them first weeks after ordering. At this level of the game, it just is inexcusable. We are not talking a small company with low manufacturing and distribution. We are talking about, one of the most tech savvy companies in the world who should be able to nail this. They did a good job with the preorders at first. But they have dropped the ball considerably with notifications, order changes, and customer service. I hope they review that for next year and finally make all three things happen smoothly. Until then, I will wait for my 64gb Frost, while pondering if the size is really worth the specs over the 5X which is in my hand.

 

[RK928]

HH now saying orders and shipments delayed ( Nexus 6P Preorder Shipments Delayed Until November 7th, Google Provides $25 Refunds | HotHardware ).

Same thing happened to me on the Nexus 6, I'd go in every night at midnight and try to order and it was always out of stock or some problem. Never did get one, moved on to something else.

I signed up for the list, hope I can get a 6P but I won't wait forever, the Next Big Thing is always just around the corner...

 

[ReggieTee]

Bad news for those of us who ordered a 64GB Aluminum and it hasn't shipped yet. Called Google and I was told they are currently out of inventory and are awaiting units. Although I have not received the dreaded email, the agent certainly made it sound like the 64GB aluminum models are going to be shipping late. Told me if it ships late would get a $25 refund... etc.

Not many of those have shipped though.

 

[rajendra82]

"Shipped in an orderly fashion" only means you were pleased with the outcome. It does not take into account all of the people that ordered the same item and were not pleased with the outcome due to the wrath of the logistics gods. Your "every other piece of electronics" argument is moot and shows you have a conceptual misunderstanding of large-scale logistics and massive product launches such as this. I do however, hope that your N6P makes it into your hands in all due haste.

Whether I was pleased with the outcome is not the point. I am yet to see any argument that justifies why my order is sitting in pending, waiting for stock to arrive at the warehouse, while that same warehouse has shipped another order of the same phone that was ordered a few days after mine, and was not due to be filled until a week after mine.

I don't believe that logistics gods exist. I do believe incompetent workers who fill orders at random with no plan exist. They are more common in some places than others.

 

[jmcging]

Well, a Project Fi ordered 6P 64G graphite originally scheduled for delivery Nov 5 -9 will arrive on Friday 10/30 if Fedex is to be believed.

 

[photobrat86]

Nexus 6P 64G Aluminum - Project Fi order
Ordered 9/30
Card charged and moved to processing yesterday 10/27

No news on shipment yet and no dreaded email about delays. Here is to hoping.

 

[Harpinder Dhillon]

Shipped! Went to processing late Monday night, around 9:00 PM PST. Got email yesterday at 3:00 PM about shipping. I am in the Bay Area in CA. Phone shipped from Bloomington, CA. Delivery is for tmrw!! So exite!!

 

[drewdigg]

32 GB Aluminum

Ordered: 10/21
Switched from pre-ordered to processing: 10/27 ~7:00pm
Switched from Processing to shipped: 10/28 12:00pm

 

[qnet]

Nexus 6P 64G Aluminum - Project Fi order
Ordered 9/30
Card charged and moved to processing yesterday 10/27

No news on shipment yet and no dreaded email about delays. Here is to hoping.

You might be ok, since it's processing.

 

[Adamd1169]

So... IF you walked into a restaurant and ordered your meal before the dinner rush or right at the start of it and while you were sitting waiting other parties came in and ordered, after awhile you see those other parties getting their meals you wouldn't be concerned? What if as you are voicing your concern to others at your table a person from another table comes over and tells that you are just being ridiculous and just worry about your own order while they walk out fed and happy.

Here is another analogy... What if you ordered a certain meal item and the waiter told you it would take 30 mins... meanwhile others are ordering the SAME meal after you and then they get their meals quickly.... you ask the waiter and his answer is... well I did tell you 30 mins and it has been just 20....

Sorry but delay in stock is one thing, but shipping a certain stock out of order to some is another.

We're the people ordering the same meal sitting in the same part of the country?

Posted via the Android Central App

 

[So Cold]

Re: "I've ordered my Nexus 6P" (Order & Shipping Discussion)

I can complain. If they are shipping early, I am well within my right to hope mine ships early also. It's just more frustration with a Google launch. Rarely does one order anything and only receive it a month later. It's insane lol.

One PRE-ordered the phone, important distinction there.

 

[So Cold]

Whether I was pleased with the outcome is not the point. I am yet to see any argument that justifies why my order is sitting in pending, waiting for stock to arrive at the warehouse, while that same warehouse has shipped another order of the same phone that was ordered a few days after mine, and was not due to be filled until a week after mine.

I don't believe that logistics gods exist. I do believe incompetent workers who fill orders at random with no plan exist. They are more common in some places than others.

You keep saying warehouses and shipping. This isn't a retailer handling inventory. This is a manufacturer, HUGE difference. We're talking manufacturing not distribution.

Seriously, do some reading and gain an understanding of what's going on.

Or just worry about your own order and not if the other kids are getting ice cream and you're not.

 

[sraj49]

Whether I was pleased with the outcome is not the point. I am yet to see any argument that justifies why my order is sitting in pending, waiting for stock to arrive at the warehouse, while that same warehouse has shipped another order of the same phone that was ordered a few days after mine, and was not due to be filled until a week after mine.

I don't believe that logistics gods exist. I do believe incompetent workers who fill orders at random with no plan exist. They are more common in some places than others.

We pre ordered the product and they had indicated likely delivery dates. We should look at the status based on that. Looking at in between status does not help. The important step where they decide to charge your credit card. From that day it becomes critical. As I see except for 128 Gb they have so far met the LIKLEY delivery date they had indicated in the pre order.

 

[Darren Meier]

The arguments about the process are pretty funny. I'm more inclined to side with the "I don't understand how it makes sense that orders of the same capacity and color, shipping from the same warehouse, aren't being shipped in order" school of thought, but I guess I'm just confused and would like actual clarification from someone familiar with logistics-- there's obviously SOME process being followed, whether it's FIFO, LIFO, draw a name from a hat, whatever. So help me understand how most companies would do it. If, say, I ordered an Aluminum 32GB at 10:00 AM on 10/01 and lived in California, and my buddy lives right next door and ordered the same device, exactly twenty-four hours later... how would the average company fulfill those orders?

I see a lot of half-explanations that don't really make sense, things like "your order guarantees you a SPECIFIC DEVICE, and it depends on how long it takes that exact device to be made"... whereas it would seem to me that all orders for a given SKU are precisely the same, up until the warehouse worker fulfills it. I'm pretty sure they just grab a box of your selected SKU, complete the necessary paperwork (including the invoice highlighting the serial number of the selected box and whatnot), and seal it/place a label/put it with the others for shipping. Obviously not all the units are arriving in America from the same manufacturing facilities and at the same time, but once they've made it across the sea and have made it to the shipping warehouse I can't imagine provenance is particularly important. In that scenario, it would only stand to reason that you'd fill like orders, shipping from the same warehouse, by means of some sort of list. And if the list isn't timestamped... then what do most companies usually do? Alphabetically? By destination? Time zone? Not upset, just interested in how these things would usually work.

 

[trap49]

Re: "I've ordered my Nexus 6P" (Order & Shipping Discussion)

UPDATE
64GB Graphite Ordered 9/29/2015 10:58 am PDT, Delivery estimate Nov 10-12
Card charged next day, status PENDING, charge removed a few days later
10/27/2015 2:00 pm Card charged again, status PROCESSING
10/27/2015 5:11 pm email from Google: order has shipped, status SHIPPED, tracking code not active
10/28/2015 9:10 am email from FedEx, package in transit, delivery on 10/29/2015 by end of day
Package originates in Mira Loma, CA, shipping to Sacramento, CA
Woo-hoo! Google beat their delivery estimate by almost 2 weeks. YES!!

 

[Jason Sharpee]

Ordered a 32GB Graphite a few minutes after the store was live.

Immediately: $532 hold - 3-4 weeks ETA
1st week: Hold went a way
2nd week: In Pending - Nov 5-9th delivery ETA
3rd week: In processing
4th week: $532 hold (again) - still in processing

Not sure what is going on over there. Just hope I get it when promised. The original 4 weeks is close to elapsed, now just waiting on the revised date.

 

[So Cold]

The complaining about the complaining is just as annoying. Keep scrolling.

Yeah, perspective has no place here!

 

[chamoloco]

Order date: Sep 29, 2015 3:55:14 PM CDT
Project Fi - Nexus 6P (64GB, LTE, Graphite)

Yesterday it switched from Pending to Processing, this morning it showed Shipping.
SHIPPED NOVEMBER 5 – 9, 2015 Expected Friday 10/30
Sent from CAROL STREAM, IL US going to HOUSTON, TX

 

[anon(596177)]

We pre ordered the product and they had indicated likely delivery dates. We should look at the status based on that. Looking at in between status does not help. The important step where they decide to charge your credit card. From that day it becomes critical. As I see except for 128 Gb they have so far met the LIKLEY delivery date they had indicated in the pre order.

And ONLY the aluminum 128gb orders, AFAIK, at this point.