Fubie
Well-known member
- May 12, 2010
- 109
- 3
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"I've ordered my Nexus 6P" (Order & Shipping Discussion)
- Thread starter Almeuit
- Start date
Re: "I've ordered my Nexus 6P" (Order & Shipping Discussion)
If have Nov 2nd leave warehouse eta then give it until following day to process the order. I got off with CSR and that what told me. I am sure some will be processed to day and get and email but at the latest should be some time tomorrow.
Well at least I am off tomorrow as well so can fester over this thread and repeatedly refresh my order history.
If have Nov 2nd leave warehouse eta then give it until following day to process the order. I got off with CSR and that what told me. I am sure some will be processed to day and get and email but at the latest should be some time tomorrow.
Well at least I am off tomorrow as well so can fester over this thread and repeatedly refresh my order history.
Called Project Fi CS today, and conversation might explain some inconsistencies we've seen. Apparently shipping depends on inventory at local warehouses, but it goes beyond that. They said the Google Store, the Google Play Store, and Project Fi are separate entities. They all have different availability and different shipping schedules. If you ordered your phone with a Project Fi signup and financed through Fi, your shipping depends on Project Fi stock availability, and the agent today said my order may be delayed. FYI - I ordered Graphite 64gb on 10/4, estimated delivery 11/12-11/16.
He said inventory changes constantly and my order may even go out early, but delay is possible. Based on availability at Fi, if I changed to something else might be delayed even longer.
It's almost like it's a Free-For-All within Google, with no central coordination. Different departments within Google ship when they have devices, but no-one is making sure devices go where most needed. FUBAR comes to mind.
And it gets better. Regarding "Nexus Protect." When I ordered through Fi, I was told that Nexus Protect wasn't available for my device. There was a checkbox "please inform me when Nexus Protect is available for my device" (which I selected). Later, Google Store told me I could only add Protect when ordering, I'd need to cancel and re-order to add Protect (I declined). Project Fi support clarified this. Apparently Nexus Protect is available for Google Store orders, and must be added with device order. However, Protect is not available through Project Fi yet, and per Fi Support it CAN be added after device is received. No idea why Google Store didn't know my order was through Fi. Also, apparently when I ordered the device it was out of stock at Fi so rerouted to Google Store, and may not have been processed in usual manner. Perhaps I shouldn't say "processed" LOL, because the order is still Pending.
As regards 128gb devices: Fi Support said that 128gb devices are still not in stock, for any color variant. BTW - the Fi rep is still waiting for his own 6p order to ship.
Regarding the whole "have patience, it's just a phone" discussion: true, it is just a phone. Is this a "First World problem?" Absolutely. Should people get frustrated even if their order isn't late yet? Perhaps not.
At the same time, consider why people pre-order in the first place. There is an EXPLICIT agreement between early adopter and vendor in this situation. The advertising IS "be the first to get the new Nexus 6P!" Also, the estimated delivery dates were stated as "on or before." Finally - consider the supply issues. Someone who orders late and gets their order shipped immediately IS PREVENTING A PRE-ORDER FROM BEING FULFILLED. That is not cool.
Will the world end because of late phone deliveries? LOL - let's put that down as "statistically unlikely." HOWEVER - Google has always tried to cultivate a strong relationship with it's early adopters, developers, and fans. Their entire business model depends on trust and reputation. We're trusting them to safeguard very personal information, which they tell us is being scanned and used to target advertising. We're trusting them to do this in a way that protects that information, even when it isn't convenient for them to do so. All of this makes it crucial that Google deliver on promises, and be transparent and forthcoming when they fail to do so. It looks like they're trying to do that, but not entirely succeeding, and they still haven't specified what the "manufacturing" our "supply issues" are that is causing the delays. How does this relate to this product launch? EVERYTHING Google does tells us something about their Operations and Ethos. Suppose they have a rocky product launch, and fail to recover effectively, creating a hassle for their customers in the process - worst case they have p*ssed off customers that won't order from them again. But what if they make a mistake handling our personal data - but THEN fail to communicate the problem, and are unable to fix it - leading to Personally Identifiable Information being compromised? The result would be ruined lives; possible criminal prosecution, fines and lawsuits; and the loss of confidence could be a terminal blow to the company.
All of this is hypothetical of course - but the point is that people expect better from Google. On balance I'd say Google meets those expectations handily, but in this case they have some cleaning up to do. At the very least they need to acknowledge, in some detail, that there are issues. They need to explain what they're doing to fix it, and make sure it goes better in the future. Google doesn't need to be perfect at everything they do - **** happens and people know that. They need to rise above, explain the issue and accept responsibility, and clean it up. That would do more to pacify everyone than a $25 refund. In this case they could save some money AND do the right thing - an unusual opportunity.
(Sorry for the long post LOL.) /offsoapbox
He said inventory changes constantly and my order may even go out early, but delay is possible. Based on availability at Fi, if I changed to something else might be delayed even longer.
It's almost like it's a Free-For-All within Google, with no central coordination. Different departments within Google ship when they have devices, but no-one is making sure devices go where most needed. FUBAR comes to mind.
And it gets better. Regarding "Nexus Protect." When I ordered through Fi, I was told that Nexus Protect wasn't available for my device. There was a checkbox "please inform me when Nexus Protect is available for my device" (which I selected). Later, Google Store told me I could only add Protect when ordering, I'd need to cancel and re-order to add Protect (I declined). Project Fi support clarified this. Apparently Nexus Protect is available for Google Store orders, and must be added with device order. However, Protect is not available through Project Fi yet, and per Fi Support it CAN be added after device is received. No idea why Google Store didn't know my order was through Fi. Also, apparently when I ordered the device it was out of stock at Fi so rerouted to Google Store, and may not have been processed in usual manner. Perhaps I shouldn't say "processed" LOL, because the order is still Pending.
As regards 128gb devices: Fi Support said that 128gb devices are still not in stock, for any color variant. BTW - the Fi rep is still waiting for his own 6p order to ship.
Regarding the whole "have patience, it's just a phone" discussion: true, it is just a phone. Is this a "First World problem?" Absolutely. Should people get frustrated even if their order isn't late yet? Perhaps not.
At the same time, consider why people pre-order in the first place. There is an EXPLICIT agreement between early adopter and vendor in this situation. The advertising IS "be the first to get the new Nexus 6P!" Also, the estimated delivery dates were stated as "on or before." Finally - consider the supply issues. Someone who orders late and gets their order shipped immediately IS PREVENTING A PRE-ORDER FROM BEING FULFILLED. That is not cool.
Will the world end because of late phone deliveries? LOL - let's put that down as "statistically unlikely." HOWEVER - Google has always tried to cultivate a strong relationship with it's early adopters, developers, and fans. Their entire business model depends on trust and reputation. We're trusting them to safeguard very personal information, which they tell us is being scanned and used to target advertising. We're trusting them to do this in a way that protects that information, even when it isn't convenient for them to do so. All of this makes it crucial that Google deliver on promises, and be transparent and forthcoming when they fail to do so. It looks like they're trying to do that, but not entirely succeeding, and they still haven't specified what the "manufacturing" our "supply issues" are that is causing the delays. How does this relate to this product launch? EVERYTHING Google does tells us something about their Operations and Ethos. Suppose they have a rocky product launch, and fail to recover effectively, creating a hassle for their customers in the process - worst case they have p*ssed off customers that won't order from them again. But what if they make a mistake handling our personal data - but THEN fail to communicate the problem, and are unable to fix it - leading to Personally Identifiable Information being compromised? The result would be ruined lives; possible criminal prosecution, fines and lawsuits; and the loss of confidence could be a terminal blow to the company.
All of this is hypothetical of course - but the point is that people expect better from Google. On balance I'd say Google meets those expectations handily, but in this case they have some cleaning up to do. At the very least they need to acknowledge, in some detail, that there are issues. They need to explain what they're doing to fix it, and make sure it goes better in the future. Google doesn't need to be perfect at everything they do - **** happens and people know that. They need to rise above, explain the issue and accept responsibility, and clean it up. That would do more to pacify everyone than a $25 refund. In this case they could save some money AND do the right thing - an unusual opportunity.
(Sorry for the long post LOL.) /offsoapbox
Re: "I've ordered my Nexus 6P" (Order & Shipping Discussion)
Nope, my FedEx shipment specifically says 'No Signature Required'
Nope, my FedEx shipment specifically says 'No Signature Required'
Roy Casas
Member
- Apr 5, 2013
- 7
- 0
- 0
Bought a 32GB aluminum on the release date.
Then a 64GB on Oct 30th which began processing last night. So canceled my initial order.
I'm wondering how does one activate it on Sprint. I have thethe necessary SIM card. Do I activate the card first and then the phone? Can I do it online?
Then a 64GB on Oct 30th which began processing last night. So canceled my initial order.
I'm wondering how does one activate it on Sprint. I have thethe necessary SIM card. Do I activate the card first and then the phone? Can I do it online?
Re: "I've ordered my Nexus 6P" (Order & Shipping Discussion)
Oops. He just left me
Oops. He just left me
Re: "I've ordered my Nexus 6P" (Order & Shipping Discussion)
Mine is sitting outside my front door right now. About to leave work.
No signature needed, mine was left at my front door, I'm about to head home to retrieve it.
Mine is sitting outside my front door right now. About to leave work.
No signature needed, mine was left at my front door, I'm about to head home to retrieve it.
Just a heads up man, you will be waiting, I had an order from Fedex that wasn't supposed to be delivered until the 28 of Oct, and I watched it track and sit in their storage for 5 days, rather than have them deliver it early, and their excuse was, well you didn't pay for Next Day shipping, just be prepped for it to sit.
Just spoke with a CS rep. I don't think they have any idea when anything will ship to be honest. Maybe they will, maybe they won't. There was supposedly an issue with manufacturing. I don't really know what to believe at this point. They seem to not believe that people are ordering last week and already receiving their devices.
why isnt the Android Sites picking up on this shipping runaround and figuring out whats up?
if its not making news google has no incentive to fix it
if its not making news google has no incentive to fix it
SteveISU
Well-known member
- Sep 28, 2011
- 1,248
- 17
- 38
How is a 32GB aluminium capable of shipping in 1-2 days right now but my 32GB Aluminum from 22 days is still pending? Are they trying to get people to cancel their orders that qualify for the $50 play credit or are they really that dysfunctional?
ReggieTee
Well-known member
- Jul 17, 2010
- 254
- 11
- 0
dammit! and I was in Fort Worth for the weekend. Should have called them see if I could pick it up then
SteveISU
Well-known member
- Sep 28, 2011
- 1,248
- 17
- 38
Could tell you with 100% certainty if this was happening on the apple side, sites like MacRumors would be on it.
You probably should have man, not that they would have let you, but it's BS how all companies handle CS, it's not just a google thing.
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