"I've ordered my Nexus 6P" (Order & Shipping Discussion)

[silentbazz]

Just been told from a google rep "All the chats and emails are followed and monitored, unfortunat​ely we do not have a complaint form."

I think we need to start a social media campaign, this is getting ridicules!!

Hmm.. from my chat this morning:
"alexander-s-2458
You're not bugging me at all. If you would like to escalate a complaint, all you'll need to do is reply to an email that I can send you. Once I receive your complaint, I can then pass it to my complaints team. "
I then received an email from the guy which said:
"Complaints process

My name is Alex. It was a pleasure speaking with you today.

Please reply to this email with your complaint. I will be able to pass your feedback onto my escalation team."

 

[infinitereality]

I haven't read this yet, but I wonder if Google is 2nd guessing the $50 Google Play credit idea for pre-orders??? If people are ordering outside the pre-order they don't have to pay the $50... Just an idea.

 

[shabz2015]

Fair enough, will wait and see....

 

[DaMaRa1109]

The longer I wait for a crumb of information about my order the more I'm doubting switching from my iPhone 6 Plus. I mean there's nothing "wrong" with it and an extra $600 in my account would be nice lol. Gimme something here Google! Stuck on pending form a order 22 days ago.

 

[trimfast]

Well just had a talk with a very helpful Google CS rep. He essentially said certain colors/sizes were not produced in the volumes they expected by Huawei and that it is causing a delay that they didn't expect and that Google is really scrambling to get all the units in. He said this is a big deal over at Google and they're trying really hard to get everything fixed and get phones out to everyone. They're expecting it to take another week, maybe 2, but he said much much sooner than that is the goal.

He also said he acknowledges that some people are ordering and getting devices "now" and that there is different stock allocated to different regions/states in the US and that people can have a completely different experience based on their location and what model/size they order. He said switching to an in-stock model is totally a fine idea, but it may still take a week or more just depending on the demand of that model in your region.

Basically, nothing we don't know, but nice to hear it very matter of fact and from Google themselves. I really appreciated him saying everything he said.

That presents a whole another problem. It is not first in first out. It is now by region of the country? Yea that makes total sense...

Also, they had a month after preorders started to figure out the volume. No valid excuse in my opinion.

 

[sangs]

Aluminum 64 GB I ordered on Nov. 1 is out for delivery today. Came from Illinois, if that matters.

 

[soulglo]

Received the email last night around 10 pm EST that my 64 GB AL had shipped.
I chose standard shipping but apparently it's already being delivered today? Not gonna complain but it's certainly odd.

I ordered on 10/8 and my status changed to "processing" on 10/30, for whatever that's worth.

 

[K_O]

Ordered 64GB graphite on Oct 29th. Shipped as of today!

Outstanding. That's the first I have seen shipped and since I order the same config there is hope.

 

[numl0ck]

64gb Aluminum, pre-ordered on day 1, out for delivery today!

 

[Ratchet888]

Ok so... Google actually will deliver on its delivery date posted in my order history. I was skeptical about.

6P 128gb Frost. Delivery Nov 3-4
Ordered 10/01
Processed 10/31
Shipped 11/02 free upgrade to overnight.

It was actually shipped at 7:30pm last night but I did not receive a shipping notification until 12:04 am. Its out for delivery today! I hope it helps. Woohoo!

 

[zachmx250]

32GB Graphite was supposed to ship yesterday and it has been processing since Saturday. No delay email and the charge on my card has disappeared once again. No shipping label has been created for my address according to FedEx delivery manager. BTW they're still accepting orders on the 32GB graphite right now...

 

[infinitereality]

64gb aluminum (ordered 10/5) went to pending Saturday morning. Pending charge on the card all weekend and yesterday. Now pending charge on the card is gone and STILL processing. WTF.

 

[zachmx250]

Well..I thought the 32G graphite 9/29 order would be delayed so ordered a 32G aluminium on 10/29 which was delivered yesterday. Now the 32G graphite is shipped and will be arriving today..Have to decide which one to keep.

BTW this phone is definitely worth the wait, took me 2 hours to get all the stuff set up last night but it was awesome. Super smooth.

If you decide not to keep the graphite send it my way

 

[skarenboo]

No charges for me

@Fubie, any update on your end? Has there been a charge on your card yet or if the pending went into processing?
Mine is still at pending, I really hope they do ship by the 5th. I am tempted to order another 128G graphite, says leave warehouse date is 11/12 which is only 7 days after the current date.

 

[Adamberts]

Same boat as other 32gb graphiters... Order 9/30... Charged immediately and charge fell off in a week. Charged again last Monday with a leaves warehouse by Nov 2. Charge dropped off again last night and stuck in processing purgatory.

Sent from my Nexus 6 using Tapatalk

 

[skarenboo]

Nope... mine has hasn't either... I had a $1 mystery charge on my CC on Thursday afternoon... but nothing else.
I ordered late AM on 9/29

Any changes today? I still don't have any charges on my card nor has the pending status changed. I will be very unhappy if they don't ship by 11/5.
There are 128G Graphite in stock now w/ leave warehouse date 11/12, i'm tempted to order one and just cancel it if they ship mine on Thursday.

 

[lussierd16]

64gb aluminum (ordered 10/5) went to pending Saturday morning. Pending charge on the card all weekend and yesterday. Now pending charge on the card is gone and STILL processing. WTF.

Yup I'm in the same boat except I ordered mine on 10/3. The charge showed up yesterday morning. I have a feeling it will ship today. Fingers crossed.

 

[skarenboo]

Mine is the same. Nov 10th -12th arrival. It seems the 128GB batch is the last to come in.

I know we're all being ridiculous and checking orders, forums, complaining ... but I haven't been this amp'd up about a phone since my first smartphone almost a decade ago!! That and my Galaxy S4 is 3 yrs old and pissing me off how slow it is and how bad the battery holds up!

Hang in there.. keep the comments coming.. fun to read and glad I'm not the only 'kid' waiting for Christmas!!!

any update today? I'm still on pending, no charges on my card (not even a single dollar).

 

[ChaChaChia]

> 10/06 Order placed - 64GB Aluminium (Free shipping).
> 10/29 Google status still pending.
> 10/30 GOOGLE *Devices --full order charged to card (pending transaction), Google status moved to processing.
> 11/02 Bank still shows pending transaction, and Google status still processing.
### Update! ###
11/02 at 08:56PM - Google status moved to shipped, received email with fed-ex tracking#.
11/03 at 08:46AM - Email received from Google containing code for $50 Google Play credit.

 

[Vortex00]

Yyyep, Ordered 9/30, Frost 64. Supposed to ship today.

Google CS told me this morning that it should almost definitely ship today and that I should just be on the lookout for the shipment email. Told me if it isn't going to ship today, I should see the delay email. Haven't seen any email. Still Pending.

We shall see I'm cautiously optimistic.. The CS rep I talked to yesterday pretty much stuck to his script and blamed the stock being low.
When I pressed him as to why preorder weren't filled first he said they were but just had a back log... I called BS and mentioned the forum and he said he couldn't comment on that