64GB Graphite ordered 10/04 through Project Fi. Pending for about two weeks.
I have called and chatted with both Google Store and Fi support, not much help. Yesterday called and chatted with Project Fi. Usual boilerplate: "we are showing your order will be on time."
When I pressed further on the phone, agent said "oh, we're showing your order is held due to lack of stock. We don't have any information regarding when stock will be available, but we do still show your order will be on time." They also said that if I order a new one from Fi, if it's available to order then they have a device in stock already, and a specific unit is attached to my order. In other words - I'm basically "buying one off the shelf."
REALLY? Then how are ANY showing available to order, when they've barely started filling pre-orders? By definition, if they don't have enough inventory to compete pre-orders, that means every unit built so far is already sold! And before the trolls start in - no I haven't missed my delivery date, but I'm about to. If they get it to me in time great - but if they sell available stock before filling pre-orders, without knowing when new inventory is coming, then filling a new order WILL delay pre-orders. That is what's happening. And what's worse - this isn't just different groups not communicating and coordinating - this seems to be happening within project Fi itself! I'm really disappointed. I hope that (eventually) starting my Fi service goes more smoothly than this launch has.
Anyway, they told me that I can cancel and re-order. Because I financed it through Fi, I would need to cancel my existing order first or just pay outright for new order. Oh, and it takes up to 24 hours for cancellation to process before I can finance a new one. That seems risky to me.
Unbelievable they can't do even a basic change to a pre-order. Why bother with CS reps if they can't do anything?