"I've ordered my Nexus 6P" (Order & Shipping Discussion)

[dc5pat]

64gb frost still pending here. Expected del. Date of 11/5-11/9. Ordered on 9/29.

Sent from my Nexus 6 using Tapatalk

 

[rantumscoot]

128GB Graphite stuck in pending hell. Ordered on 9/29. Just got off the phone with CS for the 3rd time and was told to "just wait another 48 hours and lets see what happens".....

Awesome. I'm just trying not to go on tilt and order another one because I really want the $50 google play credit just out of principle....oh and the "late" $25 gift.

 

[nahaluk]

OK, my update: the 32BG Graphite ordered on 10/02 was pending for about ten days, so last Thursday I lost my nerve and ordered a 32GB Aluminum which got shipped on Friday. It arrived yesterday and I've been playing with it the whole day. It's huge BTW.
Late last night I got an email that my Graphite is shipped! And it arrived today at noon, so after work I had to go to FedEx to refuse delivery. O, and my Play credit was sent today too. I used the code but we'll see if Google will take it back.

 

[gattzzz]

Huawei update for those of you that purchased from there. My order was placed 10/1, got email last night that it was shipping. This is for 32GB Graphite. Just got UPS email notification that it is for sure on it's way. Will be here on Friday.

 

[g1_dream]

Status flipped to processing earlier today. Just now got the email confirming overnight shipping. 128GB frosty.

Posted via the Android Central App

 

[rantumscoot]

Just got this email from google....no good news.

"Thank you for contacting Google. We're sorry, but there seems to be an issue with your order. We're looking into this, and will get it taken care of for you as soon as possible.

Because your order is taking longer to arrive than you expected, we'll reimburse you for the shipping cost once the order has been charged and shipped.

However, if you'd prefer to cancel your order, you can still cancel your order from the link in the order receipt we emailed you or by or by clicking My Orders > Cancel order > Cancel this order in the Google Play store.

If you have any questions, please reply to this email and I'll be happy to help!

Thanks,
The Google Support Team"

 

[Derek_B]

I just received an email from Huawei saying that the 32GB Graphite I ordered on 10/19 has shipped. No tracking information yet but it sounds like that might come in a separate email from the shipper. Order shows 'complete' when I check the Huawei website.

Hopefully, this means others who ordered from Huawei around the same date will be getting some good news soon as well!

Update: I just received tracking information from UPS. Shipped from Ft. Worth, TX today, 11/3. It'll be delivered on Thursday, 11/5. So, they shipped the next day after I received the email from Huawei.

 

[Adiliyo]

I lucked out. I never read that the 6P took a micro sim, luckily an AT&T store was still open, and nearby when I was able to set up the new phone.

Plan Ahead!

the 6p uses a nano sim doesn't it? not a micro?

 

[gattzzz]

the 6p uses a nano sim doesn't it? not a micro?

Correct, just like the 6.

 

[ZachR0]

After seeing that some folks got their devices shipped within a day, while I have been waiting over a month (like most of us), I opened up another chat with Google Support. My man Rion happened to still be working and was able to share this information with me; pretty much what we already know. There are some models that are having production issues, and they are required to tell us that our orders will arrive on time, blah blah blah.

Google Support	5:09 PM
Hi! You have questions, Rion has answers! At the end, we'll link you to a survey to get your feedback. Happy chatting!
Rion	5:09 PM
Hi again Zach, thanks for contacting Google! I'm Rion. Looks like you are after some more info about the Nexus 6P situation, right?
me	5:11 PM
Oh hey Rion. I see you are still working. Got info from my friend that his order went through after a single day. Was hoping to see if I could get any information about why this occurred
In that, pre orders seem to be stuck in this "pending" of doom situation, while more recent orders are going out much more quickly
Rion	5:11 PM
I understand that one. I'm going to go over a few thinks here to see what I can share about that one. Be right back!
me	5:12 PM
Much appreciated!
Rion	5:14 PM
Alright Zach, I'm working on putting together the best answer I can while not disclosing anything that I can't let out of in house. It will just take me another moment here.
me	5:14 PM
No problem at all, thank you for doing what you can!
Rion	5:21 PM
Okay, best path of travel here is being as honest as possible. As I'm sure you are aware, there have been some production issues with the Nexus 6P. Some of the models, for example the 32GB aluminum, have come off great. For others, there have been some unforseen delays.
I couldn't disclose exactly what models are having issues. I am required to assure you that your order should still arrive by the latest shipping arrival date listed for your order. In your case, November 6th with the next day shipping you set up with.
This whole situation is not great, but I would really appreciate getting an email back from you if you don't end up with your order on time.
me	5:22 PM
Thank you so much for sharing what you can -- I had heard that there may be some issues with certain models, but I wasn't sure if that was the case.
I will be sure to respond to the email that you sent me earlier today if I do not receive the order by this weekend
Rion	5:23 PM
Thank you. I hope I don't hear back from you for your sake. Are there any other questions that you have, or anything I can try to make more clear for you?
me	5:24 PM
Haha hopefully you won't be hearing from me again :P Thank you again for you help. I don't have any other questions at this time.
Enjoy the rest of your night, Rion!
Rion	5:24 PM
Alright, then I'll ship you the closing here. You have a sweet night too!
Before you go, there is a short survey about our interaction today and we love to hear your feedback. Thanks for contacting Google and I hope you have a wonderful day!
Google Support	5:24 PM
Thanks for chatting! Let us know how we did: <LINK REMOVED>
Rion left group chat.

 

[SRFast]

the 6p uses a nano sim doesn't it? not a micro?

Yes, it is a nano SIM.

 

[delthor7]

I ordered a 64g Frost on 9/30. The estimated arrival is 5-9. Status is still pending, and has been for about 2 weeks now. Google also told me its not late until after the estimated arrival but we will see. I live in FL so if it ships from CA its going to take a while.

Exact same boat. Guess I feel a little better...

 

[pfunnyjoy]

Ordered 64GB Graphite for my husband yesterday evening, November 2nd. Just got the shipment email! I chose free shipping, because we are waiting on Project Fi invites, but it appears the order was upgraded to overnight shipping. Wasn't expecting it to arrive so soon, but my husband will be thrilled!

We are first time smartphone buyers, hoping to use Project Fi, status updated last week to say we'd get invites in 2-3 weeks, so I guess hubby can't use it as a phone yet, but I'm sure he'll enjoy checking it out anyway.

I want the 64GB Frost ... hope I am not doomed to a long wait to order one! Our land line has become increasingly unreliable, especially in rainy weather, hence our finally joining the smartphone generation.

 

[Jag Bains]

Ordered 64GB Graphite for my husband yesterday evening, November 2nd. Just got the shipment email! I chose free shipping, because we are waiting on Project Fi invites, but it appears the order was upgraded to overnight shipping. Wasn't expecting it to arrive so soon, but my husband will be thrilled!

We are first time smartphone buyers, hoping to use Project Fi, status updated last week to say we'd get invites in 2-3 weeks, so I guess hubby can't use it as a phone yet, but I'm sure he'll enjoy checking it out anyway.

I want the 64GB Frost ... hope I am not doomed to a long wait to order one! Our land line has become increasingly unreliable, especially in rainy weather, hence our finally joining the smartphone generation.

Are you in cali?

Posted via the Android Central App

 

[DamianP]

Unbelievable:
9/29 64 GB Graphite - still pending
10/31 64 GB Graphite - still pending and now canceled!
11/2 64 Gb Alum - shipped - will arrive tomorrow

Location - in NY, shipped from Ill.

 

[msnider23]

32gb Aluminum, arrived today

 

[terrrrrible]

Placed an order for a 64GB Graphite model last night around 9pm. Received an email at 8:15pm tonight that my order has shipped. Actual FedEx status only says that the label was created though. Expected delivery is tomorrow; I picked 3-5 day shipping, and it says the shipping method is FedEx Standard Overnight. Shipping from CA, I live in CT. I also ordered a Folio case with it. So, I'll believe it when it's on my doorstep tomorrow night.

 

[Fubie]

I forgot...what was the purpose of pre-ordering? Can't wait to see if my 36 day wait results in a "Dear John" e-mail or congrats on a phone.

 

[ReggieTee]

Got mine in today and it's nice except I may have to exchange it. I saw someone post earlier that on the bottom portion of their unit, right below the Huawei branding, it isn't completely sealed even. I can kinda run a finger along the bottom and feel where it's not properly sealed. It's not noticeable at all but for someone as anal about his gadgets as I am, it likely would bother me.

 

[jasonm935]

Oh what an experience this has been.....

So I ordered a 32gb graphite at 10am on 9/30. Went to processing 10/26, CC charged same day. CC charge disappeared 5 days later. On 11/3 I finally get my shipping email (at 1am, for delivery same day!). Package delivered roughly 2pm ET on 11/3.

But the best part.....I boot the phone up, thing's a beast. I get everything set up just about, notice some apps aren't installing but rather just sitting and attempting to download......so I do a reboot by holding the power button .....and that's all she wrote. At this point the phone just sits on the boot screen. Can get to recovery but when trying to select recovery the phone just attempts to boot.

Already spoke with support and got my replacement device ordered; processing estimated at 1-2 business days, and shipping 3-5 business days