I've been trying to search the forum but I fear I'm not using the correct search terms. Forgive me if this is/has been discussed.
I have an unrooted Galaxy S3 on Virgin Mobile (Sprint) that received the Kit Kat 4.4.2 update yesterday. Everything worked fine post-update until I powered my phone down last night, now my mobile data is not working. WiFi works but once I'm out of range to where it should switch to 3G/4G, there is nothing (no connection, no 3G/4G icon). I did some general Google searching and found that this happening to others but the answers have little consistency. Some people said a reboot solved it, others pulled their battery, others took their phone in to have a patch installed, others recovered back to 4.3. Things I've tried:
- Reboot (several times)
- Power down and pull the battery
- Toggle airplane mode on/off
- Toggle mobile data on/off
- Contacted Virgin Mobile customer support - awaiting a response
I'm looking for other suggestions before I perform a factory reset, that I believe/hope will take me back to 4.3 if there is no other corrective action I can take. Thanks for any help!
I have an unrooted Galaxy S3 on Virgin Mobile (Sprint) that received the Kit Kat 4.4.2 update yesterday. Everything worked fine post-update until I powered my phone down last night, now my mobile data is not working. WiFi works but once I'm out of range to where it should switch to 3G/4G, there is nothing (no connection, no 3G/4G icon). I did some general Google searching and found that this happening to others but the answers have little consistency. Some people said a reboot solved it, others pulled their battery, others took their phone in to have a patch installed, others recovered back to 4.3. Things I've tried:
- Reboot (several times)
- Power down and pull the battery
- Toggle airplane mode on/off
- Toggle mobile data on/off
- Contacted Virgin Mobile customer support - awaiting a response
I'm looking for other suggestions before I perform a factory reset, that I believe/hope will take me back to 4.3 if there is no other corrective action I can take. Thanks for any help!
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